Lead Technician Job at VinFast US
JOB SUMMARY:
The Lead Technician will be responsible for delivering an elevated level of service experience in a direct to consumer environment, while mentoring a team of technicians.
RESPONSIBILITIES & KEY ACTIVITIES:
- Provide top of the line customer experience
- Ability to diagnose and repair all aspects of the VinFast automobile
- Monitor the technical team’s performance through KPI’s
- Communicate and collaborate with all members of the service team
- Follow correct repair order documentation of all repair procedures
- Review appointment schedule, and allocate work to achieve throughput goals
- Demonstrate attention to detail and passion for creating positive client experiences
- Create and maintain a clean working environment, leading by example
- Creatively solve customer concerns in a fast-paced work environment
- Work with the appropriate management software to properly document the customer vehicle repair process
- Have a passion for sustainable transportation and changing the automotive industry
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