Primary Details
Time Type: Full time
Worker Type: Employee
At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people.
Everything we do at QBE is underpinned by our company’s cultural elements – because we know it's not just what we do that matters, it's how we do it that makes the difference.
This individual will serve as the single point of contact for opportunities for process and policy improvements for assigned distribution channels. Partners with Claims, Business and Customers by fostering inter-departmental collaboration and building effective partnerships with internal and external key stakeholders to achieve cost-effective claims outcomes and alignment with long-term organizational objectives.
Primary Responsibilities
Required Education
Required Experience
Required Licenses/Certifications
Preferred Education
Preferred Experience
Preferred Licenses/Certifications
Preferred Knowledge
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:
- Promote inter-departmental collaboration and drive cohesion between Claims/Loss Control, Business (including shared services) and Customers to increase profitability and add value
- Act as single/primary point of contact to trouble shoot technical/service issues from agents, brokers and policyholders by designing and utilizing innovative solutions to ensure outcomes are achieved, lessons learned are documented and shared, and highest-quality customer service is delivered
- Contribute to the development and implementation of annual and long-term division-wide strategic plans and operating policies by building relationships, sharing Claims and Risk specific industry knowledge and addressing business issues with key internal and external stakeholders to achieve business and objectives, operating targets, and budget
- Establish professional, polished company reputation by understanding, applying, communicating, and upholding organizational values during outward-facing interactions that are aligned with Company image
- Delivering Claims/Loss Control project execution and Claims/Loss Control change management communications to Business and Customers to achieve business goals and deliver financial benefit
- Encourage and drive cross-team and cross-function collaboration to achieve positive results for the organization
- Collaborate and communicate across the entire Claims/Loss Control business unit along with all operating units across QBENA to include Underwriting, Actuary, Finance, Legal, Risk and Treasury/Accounting
- Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
- Contribute to a positive environment by demonstrating cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
- Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Required Experience
- 10+ years relevant experience
Required Licenses/Certifications
- NA
Preferred Education
- NA
Preferred Experience
- Proficient claims technical skillsets in one or more of the following areas: Casualty, Property, Professional Lines and Workers Compensation History of working collaboratively with various levels of the Claims, Business and Customer population. Working knowledge of all aspects of the insurance process from application to claims resolution Experience with one or more of the following distribution channels: Retail Agents, Mortgage & Lender Placed, Major Brokerages or Program Administrators
Preferred Licenses/Certifications
- NA
Preferred Knowledge
- Current and possible future policies, practices, trends, technology and information affecting his/her business and organization
- Advance working knowledge of claims processes and best practices
- Comprehensive knowledge of relationship management attributes
- Advanced working knowledge of business principles involved in strategic planning, resource allocation and leadership technique
- Generate original, innovative solutions to difficult or unusual situations
- Financial and business acumen and awareness of financial responsibility
- Quickly change direction when working on multiple projects or issues
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Assume a methodical approach to a given situation and develop a systematic procedure as a response
- Strategic planning and implementation
- Communicate information in a clear, well-organized, and professional manner
- Build and capitalize on beneficial internal and external relationships including competitors
- Build and establish constructive and cooperative working relationships and open lines of communication
- Utilize effective communication skills to influence and persuade decision makers
- Collaborate with people, including vendors, at different levels within the organization to accomplish a common goal
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:
- We are customer-focused
- We are technical experts
- We are inclusive
- We are fast-paced
- We are courageous
- We are accountable
- We are a team
All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Travel Frequency
US Only - Physical Demands
US Only - Disclaimer
Job Type
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
US Only - Travel Frequency
- Frequent (approximately 10+ trips annually)
US Only - Physical Demands
- General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
- Individual Contributor
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Annual Salary Range: $95,000 - $143,000
AL, AR, AZ, Fresno, CA, CO (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY
Annual Salary Range: $104,000 - $157,000
CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
Annual Salary Range: $119,000 - $178,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.
QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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