Project a positive, welcoming image as representative for credit union in receiving members, visitors and vendors.
Essential Job Duties and Responsibilities

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to attend annual training sessions as instructed or scheduled.
• Meet / exceed assigned branch goals.
• Perform job duties and responsibilities in compliance to SFCU policies, procedures, philosophy and standards of performance.
• To assist members and potential members with their Credit Union needs; explains services, sets up/close accounts, respond to problems, and direct members to the appropriate people.
• Provide friendly, professional, personal service to all members.
• Must be able and willing to work a minimum of 40 hours per week plus overtime as needed.
• Must be able and willing to work at any of our office locations as needed.
• Must be well versed in all credit union products, services and offerings.
• Must be able to work the rotating opening, closing schedule and Saturday rotation schedule.
• Maintain safe deposit box accounts for members and coordinate all safe deposit box key maintenance.
• Issue ATM and debit cards to members and performs notary service for membership.
• Provide assistance concerning Call 24, Access 24, Bill Payer, automatic transfers, direct deposits and payroll deductions.
• Process stop payments; check copies, address changes, check orders and statement requests.
• Authorized to waive fees associated with member transactions but not to exceed $150.00 per member without higher level of authority.
• Must be able to maintain confidentiality of information.
• Cross-sells credit union services based on member needs.
• Answer and greet all incoming credit union calls in a professional and courteous manner.
• Must take the initiative to assist with problem solving, troubleshooting and provide support in any area of the department as needed.
• Interviews, originates, and processes all member loan applications and notifies members of decisions.
• Performs additional duties as assigned.

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Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law._

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Knowledge and Skills*

• Experience:
• Minimum three years direct credit union experience as a Lead Teller or five years related experience.

• Education / Training:
• High school diploma or general education degree (GED).

• Job Requirements:
• Possess the desire to accept additional responsibilities within branch operations.
• Possess a highly positive, member-service oriented attitude and the ability to anticipate member needs and initiate assistance beyond duties assigned.
• Proficient computer skills, including working knowledge of the MS Office Suite.
• Accuracy with numbers and attention to detail are needed.
• Must possess professional verbal and written communication skills.
• Maintain a high level of knowledge and procedural expertise in credit union products, services and promotions.

• Physical Demands:
• While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 15 pounds.

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Working Conditions*
Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

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In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization._

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This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law._*

Job Type: Full-time

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