IT Help Desk Administrator Job at Veriha Trucking, Inc. (ND)
Job Description:
Total compensation is based on experience and will take into consideration base rate, incentive plans, and company profitability pay outs per position.
Salary range for this position would be approximately: $35,000-50,000 per year based on experience.
The Help Desk Administrator has overall accountabilities for administering the help desk functions and ensuring service satisfaction. The Help Desk Administrator is responsible for the execution of the overall technology support strategy, including desktop services, timely support of office applications, PCs, electronic communications and audio communications. The Administrator will diagnose and resolve software related issues, manage software upgrades/patches, new products and services and provide direct assistance to end users. Additional responsibilities include providing a secure and stable desktop environment for corporate, remote, and mobile users.
Job Requirements:
Total compensation is based on experience and will take into consideration base rate, incentive plans, and company profitability pay outs per position.
Salary range for this position would be approximately: $35,000-50,000 per year based on experience.
The Help Desk Administrator has overall accountabilities for administering the help desk functions and ensuring service satisfaction. The Help Desk Administrator is responsible for the execution of the overall technology support strategy, including desktop services, timely support of office applications, PCs, electronic communications and audio communications. The Administrator will diagnose and resolve software related issues, manage software upgrades/patches, new products and services and provide direct assistance to end users. Additional responsibilities include providing a secure and stable desktop environment for corporate, remote, and mobile users.
Job Requirements:
- Provide desktop, laptop, application, and peripheral support to employees in multiple locations.
- Install, configure, and maintain workstations, printers, copiers, scanners, etc.
- Manage user accounts in AD.
- Gather and log incoming support requests. Document status, resolution, and follow-up information into support tracking system.
- Prioritize user requests and track through to resolution.
- Support, monitor, test, and troubleshoot hardware and software problems pertaining to users.
- Build, deliver, inventory, install, and complete configuration of end-user PC desktop hardware, software, and peripherals without supervision.
- Procure IT equipment when requested by IT Manager.
- Support continuous improvement throughout the department, improve the Help Desk services by identifying and reducing variations in the process that have a negative impact on the systems, users, and business.
- Provide clear and written verbal support to end users.
- Develop and maintain help desk process and procedures guides.
- Maintain rotating on call coverage.
- Demonstrate, support and ensure adherence to Company business philosophies, guidelines, safety programs, operational procedures and values.
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