This position is to establish a strategic Human Resource presence on the call floors in Jacksonville, FL. This person will be reporting directly to lead HR Director in Utah. The person will represent HR and help improve the agent experience and work diligently to improve employee retention.

Duties and Responsibilities

• Strategically establish a strong HR function in on the call floors
• Work closely with the Ops Director and Site HR lead on employee retention
• Help improve Daily Survey Scores
• Consistently and Strategically conduct Focus Groups
• Conduct Trainings
• Help with UI and help with increase the winning percentage
• Manage reports
• Help with Drug Testing
• Establish programs to improve attrition and agent experience
• Ad Hoc assignments may be given at any time
• Work closely with Director of Human Resources to improve agent experience
• Identify gaps with attrition through analysis of data.
• Help improve attrition
• Manage maintenance workers
• Help improve performance and quality
• Plus any other task requested by the Director of Human Resources
• Capable of completing routine tasks efficiently
• Assist in the planning, carrying out, and attending of Focus Events
• Continually review and grow the Focus Company Culture
• Assist in Company Wellness Programs and Initiatives
  

Requirements:

Education: High School Diploma, GED, or equivalent work experience

General Candidate Experience:

• 
  Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
• Knowledge of modern business and customer communications, including grammar, sentence structure, and style
• Knowledge of organizational strategy and priority management
• Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.
• Experience in managing others is preferred
• Experience with public speaking is required.
• Good numerical and analytical skills
• Skill to communicate effectively with employees
• Ability to handle a high stress environment
• Ability to handle and resolve recurring problems
• Must be able to handle multiple priorities and conflicts
• Willingness to work in a fast pace work environment
• Ability to be proactive
• Professional work behavior
• Pass a drug test
• Exceptional attendance
• Performing with measurable numbers
• Show the job is a good fit for you

Please send resume to Chris.hislop@focusservices.com by 12.19.2022