About Us

For more than 30 years, O'Connell's has been a reliable source of home care for individuals, families, and community facilities. Founded in 1987 by Fran O’Connell, the goal for our agency back then, and still today, is to provide a level of personalized care that helps restore our patients’ enjoyment for life and overall well-being. We are committed to providing the best possible care for our clients so that they can remain active members of the community and continue to thrive well into their elder years.

Why O’Connell’s?

O’Connell’s is a family-owned business that continues to breed a family-oriented culture. The team we have here is bright, passionate, and dedicated to growing our agency to a new level of success in the coming years. We take great pride in the workplace that we built which is oftentimes described as fun, efficient, and progressive; and we need new team players who can look beyond the tactical day to day to the big picture future of O’Connell Care at Home.

All our employees who work 30 hours or more per week are eligible for health and dental benefits, 401k and paid vacation. If any of that sounds exciting to you, then please keep reading into the details of the job description below!

The Position

In the role of the Home Care Manager, you are expected to build and lead a team of strong home care administrative professionals. On a day to day, you are expected to oversee and assist with the daily functions of the office to assure effective, professional communication, optimal staff relations and excellent customer service. You will be responsible mainly for:

1) Leadership - Responsible for creating and maintaining an environment that fosters employee growth, business growth, happiness, and engagement. A visionary who believes in the values of O'Connell’s and promotes our values through their management and motivational style.

2) Operational Management - Managing your immediate office, including 2 Care Coordinators (Schedulers) as well as managing your field staff of Home Care Aides to an optimum level of efficiency and effectiveness. This includes driving their disciplinary actions when needed, completing their annual reviews, and having uncomfortable conversations around unsatisfactory performance. You also provide the administrative functions for the office including ordering supplies and being the main point of contact for internal and external stakeholders.

3) Problem Solving - Being solution-oriented and thinking outside the box creatively to solve a problem. Coming out with an action plan on your own and exhausting all your options to figure it out before you escalate to upper management.

4) Client Happiness - Ensuring the highest level of satisfaction for our clients and their families. Upholding O’Connell’s mission to provide the best customer service by being proactive with difficult client situations and respectfully troubleshooting with an unsatisfied consumer.

5) Culture - Encouraging employee engagement and an inclusive environment. Motivating team members to participate in company events and most importantly, upholding a positive perspective of O'Connell Care at Home. Supporting the mission, values and policies of the Leadership team and messaging those values positively.

6) Growth Mindset - Having a big picture perspective of the growth of the business and how each decision you make can affect that. Believing in the future of O’Connell’s and the strategic growth for your own office as well as all other satellite offices.

7) Building Relationships - With vendors, clients, aides, and partners will ensure longstanding operational success. It is the expectation of the Home Care Office Manager to foster those relationships with key ASAP’s, care facilities and community leaders to ensure a continual pipeline of new business. Community networking and marketing is another expectation in this role as you are the community ambassador for your office and will be expected to participate in community and vendor events and meet and greets.

This will be a full-time position, including some on-call shifts as required.

Some specific Home Care Manager Job responsibilities:

• Provide leadership, direction and support to all team members
• Cultivate relationships with local healthcare businesses, physicians, long-term care providers, independent/assisted living facilities, VNAs, hospice providers, and other community resources to build pipeline for potential clients.
• Track intakes to determine source of referral for future and expanded marketing purposes.
• Maintain regular communication with the COO, Finance Manager and Director of Human Resources to insure their awareness of and input in any issues and/or unusual occurrences.
• Conduct interviews with job applicants and complete the new hire process
• Participate in the orientation of new employees to company policy and procedure
• Monitor direct reports and Home Care Aide’s compliance with agency policy and expectations.
• Perform and document progressive disciplinary actions as needed.
• Conduct annual performance reviews of direct reports and Home Care Aides
• Track all call outs and sick time
• Oversee all DPH and/protective service reports
• Perform other responsibilities as assigned by the Chief Operating Officer or their designee.

Minimum Qualifications:

• Bachelor’s degree in business administration or a healthcare related field.
• 2 years of business or healthcare related experience (Home Care experience strongly preferred)
• Excellent computer skills, including Word and Excel, or similar programs.
• Effective oral and written communication skills
• Able to exhibit a high level of confidentiality
• Must be able to identify and resolve problems in a timely manner
• Must be capable of maintaining regular, in person, attendance
• Must be able to maintain confidentiality regarding employee, client, and company proprietary information.
• Must have the ability to relate professionally and positively and work cooperatively clients, family members, and employees at all levels.
• Professional in attitude, demeanor, and dress.
• Good organizational skills and ability to work under pressure and meet deadlines.
• A passion and commitment to the Franklin County Community

Don’t meet all the requirements but still interested? Write us a cover letter and let us know how you could be the next member of our amazing team!

“O’Connell Care at Home does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit, and business need.”