Front Desk Clerk (Hotel) Job at HSS, A KBS COMPANY
Full Job Description
Front Desk Clerk
SUMMARY:
Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations, and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Communicate with Housekeeping
- Pass on pertinent information to the next shift: Group information, current selling strategy, follow-up required for guests, or shift responsibilities.
- Assist team with training, supplies, and support to consistently provide Brand quality service.
- Register guests, assign rooms, & issue room keys.
- Make a courtesy call to guests to assure their complete satisfaction with their room, etc
- Make and confirm reservations.
- Provide solutions to problems for guests, associates, and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
- Perform administrative functions for guests, i.e., faxing, coping, mailing, overnight mail service, and other clerical duties.
- Implement, monitor, and carry out the guest honors program.
- Clean and maintain an organized work area. Stock all printers and restock any guest supplies needed at the front desk.
- Clean, organize, and maintain the lobby area
- Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups, and breakdown.
- Posting charges and expenses to the folio for the meeting room for guests.
- Deliver requested amenities to guest rooms
- Verify bucket-check against computer information.
- Count drawers, make deposit drop verified by a witness, and run initials.
- Close and balance shift
- Use empowerment to exceed associate expectations and resolve conflicts.
- Remain highly visible and be readily available for guests at all times.
- Take the initiative to offer assistance or answer questions throughout the hotel.
- Proper administration of key control.
- Willingness and ability to train new associates.
- Complete maintenance work orders and deliver them to the supervisor promptly.
- Perform all shift checklist responsibilities.
- Perform other duties as required.
Schedule:
- 8-hour shift
- Day shift and evening shift available
- Holidays
- Weekend availability
For more information please call:
Rubi Diaz cell # (206) 218-5479
Rubi Diaz cell # (206) 218-5479
Ring Central # (206) 462-2205 Ext 599
Local Office – 19032 66th Ave S Kent WA 98032 B100
Walk-ins are welcomed Tuesday – Friday
Office hours: 8 am – 4:30 pm
Please Note :
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