POSITION TITLE: Front Desk Associate

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Manager

SUPERVISES: No one

FLSA STATUS: Non-Exempt

BARGAINING UNIT: Not represented by a collective bargaining unit

Basic Function

Provide support services to owners and guests by promptly answering the phone, assisting with, and directing callers, and forwarding messages and information as needed. Fully support the Front Desk as needed.

Essential Duties and Responsibilities

1. Promote and maintain positive customer relations by providing first-class customer service to all owners and guests.

2. Present a professional business manner while greeting and assisting guests and owners.

3. Report to work on time on all scheduled workdays, in uniform, with a neat and clean appearance.

4. Conduct check-in and check-out of all guests.

5. Answer telephones and transfer calls as needed.

· Promptly and cordially answer incoming phone calls.

· Write detailed, accurate messages.

· Promptly complete work order requests as received.

· Answer inquiries pertaining to Wapato Point services, local shopping, dining, entertainment, and travel directions.

6. Maintain computerized owner records – ITE, rental, Resort Condominium International (RCI), and owner trades.

7. Post all guest charges and balance advance deposits.

8. Keep track of room availability. Schedule (reserve) and confirm all reservations, both rental and Internal Time Exchange (ITE), emergency rooms.

9. Verify RCI deposit information and confirm.

10. Perform daily opening and closing procedures as needed.

11. Prepare nightly audit, close transactions, and set the till for the next day’s business.

· Balance all vendor activity.

· Balance all room rental revenue daily.

12. Prepare and maintain printed information to be given to guests at check-in.

Other Duties and Responsibilities

• Assist with check-in/check-out as needed.
• Stock all areas with adequate supplies.
• Convey accurate information to housekeeping, maintenance, safety services, and other departments.

Education and Experience

High school diploma or general education degree (GED) or any combination of education, training, and experience that demonstrates the ability to perform the duties of the job. Reception/reservation experience desirable.

Knowledge, Skills, and Abilities

• Ability to communicate effectively verbally and in writing.
• Ability and skill to transcribe accurate detailed messages in writing.
• Ability to deal with and use reason in difficult or emotional situations.
• Ability to operate basic office equipment (multi-line telephone, calculator, personal computer, fax machine, photocopier, radio, and cash register).
• Ability to work as part of a team.
• Ability to interact in a considerate and polite manner with owners/guests and co-workers.
• Ability to identify and resolve problems in a timely manner.
• Ability to perform basic math skills.
• Ability to use standardized computer software.

Financial Responsibilities

Collect payment for purchase transactions.

External Contacts

Owners/guests, contractors, and vendors.

Other Requirements

Other duties as assigned.

Wapato Point Management Company is an equal employment opportunity employer.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Manson, WA 98831: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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