Front Desk Agent - (FT) ("Agente de Recepción") Job at Evans Hotels, LLC
** Compensation: $20.00 - $23.00
LOCATION
Bahia Resort Hotel
Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America's Finest City.
The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.
**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.
SUMMARY
The Front Desk Agent ("Agente de Recepción")welcomes our guests with a warm and friendly smile. Handles guest arrivals and departures in a courteous and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Proactively provides our guests with personal service and attention that exceeds their expectations.
- Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
- Continuously provides excellent customer service when making reservations and uses effective up-selling techniques.
- Maintains a house bank and conforms to established cash handling procedures.
- Processes guest billing using cash, checks, credit cards and special billing.
- Performs additional duties and responsibilities as directed by the leadership team.
QUALIFICATIONS
- High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
- Previous similar position in top-quality hotel is preferred.
- Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
- Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
- Ability to be poised under pressure with continued smiles, and maintain a highly diplomatic attitude with challenging guests and under stressful circumstances.
- Ability to safely lift up to 50 lbs.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift.
- $250 Sign-on Bonus
- Up to $500 Referral Bonus, after being hired, for each referral you make that is hired at any Evans Hotels property
- Discounted Hotel Rooms for all employees and friends & family
- Free Employee Parking and/or discounted MTS Pronto Card
- Free Meals & Refreshments during working shifts
- Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!
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