Welcome! We're glad you're interested in working for Megaplex Theatres. Please read the information below carefully so that you completely understand our available positions, perks, and expectations.

E-Commerce/Guest Services Representative

We need new talent who champions our mission of enriching lives. We need someone who passionately seeks to make our company the best place in town to work and do business. We need an inclusive teammate who embodies our values of stewardship, hard work, service, and integrity. We believe you have what it takes to be a phenomenal contributor to our team!

Responsibilities

• Responsible for merchandise sales, order fulfillment, and guest service at The Megaplex Store
• Teach and provide an example of outstanding guest service
• Resolve guest complaints in a thoughtful, friendly manner
• Promote cooperative effort, positive spirit, and good morale amongst the team. Our guests and teammates should feel like VIP's!
• Perform gift fulfillment functions in a friendly, courteous, and professional manner; including: responding to guest inquires, order fulfillment, merchandise sales, gift basket building, monthly inventory, stocking, etc.
• Communicate clearly and keep current on new information guests may inquire about; including: MegaCard gift cards, MyMegaRewards, Megaplex Theatres and affiliate ticketing websites, Megaplex Store merchandise, Theatre operations
• Operate online shopping cart, shipping software and other business applications
• Work independently with little supervision
• May be asked to help with special assignments under the direction of the VP of E-Commerce/Guest Services

Requirements

• World-class guest service and outstanding time management skills
• Aptitude to troubleshoot and solve problems
• Solid retail experience with good cash handling skills
• Ability to multi-task in a fast paced environment
• Superb attention to detail and strong organization skills
• Excellent numerical sequencing and mathematical accuracy
• Proficient computer skills (Word, Excel, Outlook)

Hourly Rate: $15

What Will Make You Successful

Stewardship: You are accountable and humble. You will take ownership of yourself, metrics, and decisions regardless of failure or success. Always take more responsibility for the blame and less than your share of the credit.

Hard Work: You take initiative to get things done without being asked. You are ultra-observant of the team's needs. Your attention to detail is impeccable. You efficiently manage time for optimal performance. When obstacles arise, you expertly drive sound decision making and problem solving. You have exceptional communication skills; especially with critical conversations.

Integrity: You have a proven history of dedication to honesty in the workplace. You consistently create trust and build credibility by keeping your words and actions aligned with our mission, vision, and values.

Service: You champion kindness and empathy and encourage your team by example. You have experience encouraging excellence in others. You bring sincere passion for our values, business, and team. You make every guest and employee feel that they are the most important person of the moment.

Why Work at Megaplex?

• It's fun! We love movies; the film industry is our passion.
• It's rewarding! Our guests love coming here, which makes our jobs even more enjoyable.
• Awesome perks!
• Opportunities for advancement.
• Opportunities to transfer to other Larry H. Miller owned companies
• Scholarship opportunities.

FAQ Section

How old do employees need to be?

Employees must be at least 18 years of age to work as an E-Commerce/Guest Services Representative.

What are the working regulations for employees 16 years of age and older?

According to the Department of Labor, at 16 years of age, youth may be employed for unlimited hours in any occupation other than one declared to be hazardous by the Secretary of Labor. The FLSA does not limit the number of hours or times of day for workers 16 years and older. www.dol.gov

What are the hours of operation?

Store operation hours can fluctuate between 9am-7pm on weekdays and weekends.

Do I have to work Holidays?

We work on holidays, but we make it fun! If there's a holiday, you can guarantee that all our employees will be working. The good news is that on holidays you receive time-and-a-half pay, and typically we provide treats for you to enjoy.

Do I have to work when large, popular films are released?

Large film releases, also known as "black out" days, are just as busy as holidays, you can guarantee that all our employees will be working. These events are high energy and a lot of fun!

What are the perks?

All of our positions have awesome perks, including: free movie tickets for every film, discounts on concessions, and perks through other Larry H. Miller entities. One of the best perks is working in a fun environment; both our guests and employees love to be here!

Are there advancement and transferring opportunities?

Our goal is help each employee reach their potential. In order to achieve this, we do offer opportunities to advance to management levels. We also advocate for our employees who transfer to other Larry H. Miller entities in pursuit of their career goals.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.