Position coordinates activities between national account customers, Pratt manufacturing plants, & Strategic Account Managers.

Candidates must have:

• Bachelor's degree preferred, but not required
• Broad knowledge of market segments and Pratt capabilities
• Strong communication and interpersonal skills
• Background in Graphics, color separations, art development preferred
• Excellent organizational skills
• The ability to pay attention to details
• The ability to work and react well under pressure
• The ability to multi-task and remain focused
• The ability to manage and keep confidential information secure
• The ability to work effectively with high performance, fast moving teams.
• Previous corrugated industry experience a plus
• Proficiency in all Microsoft Suite applications

Responsibilities include:

• Seeks, probes, converts and transfers customer requirements, issues and sentiment to internal corporate and plant teams utilizing effective communication skills.
• Communicates timely and accurate information with our SAM and Plant Leadership and Sales teams.
• Routinely submits written and electronic correspondence to customers, as appropriate, to document issues.
• Is responsible for insuring that customer databases and information systems remain current with all appropriate customer data.
• Routinely uses established procedures and IS/IT tools for internal and external communication and documentation.
• Maintains close communication with multiple internal and customer plant and corporate teams to facilitate proper handling of all customer order information and scheduling/delivery issues.
• Fulfills all tasks and responsibilities in a manner that supports a High Involvement Natural Team environment.
• Stays abreast of current market, product, process and company issues for the market segments of assigned customers.
• Active participation in data gathering/analysis to support fact-based decisions.
• Work from home position, moderate travel may be required on as-needed basis

Pratt Industries is America's 5thlargest paper and packaging company with more than 8,000 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in 26 states. The company operates four of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest."