Description

Stafford Communications is uniquely different. We provide Call Center, Consulting and Marketing Services to our clients. We handle customer contacts on behalf of some the nation’s most prominent brands from our call centers in New Jersey and Canada. Our business model features a robust quality and compliance consulting practice that helps companies optimize their own internal call center operations. As experts in regulated industries, we help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their customers with exceptional experiences.

We offer a comprehensive and competitive benefits package to assist employees and their families to be healthy and maintain work/life balance. We provide eligible employees the option to enroll in our health and dental benefits after 30 days of employment.

We support a remote representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy including having a private workspace and a minimum level of 100 MBPS (megabits per second) internet download speed. Come Join us!

SUMMARY:

The Customer Service Representative is responsible for responding to complex consumer inquiries via phone, email and social media. The ideal candidate will possess strong multi-tasking skills while working on several programs simultaneously and ensuring client contractual agreements are met. Our contact center provides extraordinary service and the Representative must be energetic, friendly, skilled and committed.

Customer Service Reps will work remotely with equipment supplied provided required minimum internet service is validated.

Wanted – Must Love Dogs (and Kitties!)

Are you a passionate pet parent who dotes on your baby? Can you be zealous about spreading brand love with fellow pet parents? We might be the fit for you!

Do You Have These Required Skills?

• Consumer Care experience preferred.
• Being an avid animal lover is an absolute must!
• Strong desire to provide stellar service with first contact resolution top of mind.
• Outstanding written and verbal communication skills, as well as quick thinkers are necessary competencies.
• You can use brand approved information to address product inquiries/concerns, as well as pet health & nutrition contacts.
• You’re an ace at crafting unscripted engagements via multiple communication channels (i.e. social media, chat, email phone).
• You have a passion for social media platforms like Facebook, Twitter, Instagram, TikTok, and beyond.
• This is the ultimate multi-tasker position – you’ll be talking, typing, retrieving product information and resolving inquiries/concerns at the same time.
• Answer incoming phone calls, and respond to written communication
• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette
• Continually maintain working knowledge of all company products, services, and promotions
• Log customer and contact information using various Client Relationship Management (CRM) tools

Hours of Operation: Multiple full-time positions available. Apply now! Inquire to find out more about different scheduling options.