SUMMARY: As the main point of contact for recycling suppliers, the Customer Service Representative will direct administrative and operational efforts to promote productivity and provide exceptional levels of customer service to our suppliers, service vendors, and customers. This position will provide customer service support to our recycling division and requires a high level of reliability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate pickup scheduling and service for recycling and trash suppliers
• Manage orders for fiber suppliers and release numbers monthly, weekly, and/or daily as requested
• Send monthly and/or weekly weight reports to suppliers
• Follow up with transportation vendors to ensure prompt and complete service
• Take ownership of customer issues and follow problems through to resolution in a timely manner, escalating as needed to Operations Managers
• Keep accurate records and document customer service actions and discussions
• Work with the accounting department to resolve any payment or weight reporting questions from suppliers
• Provide assistance to accounting staff for month-end weight entries and reconciliations
• Look for opportunities for process simplification and improvement
• Be proactive with scheduling and following up with suppliers to ensure continuous service
• Complete other duties as assigned

SUPERVISORY RESPONSIBILITIES N/A

SKILLS AND QUALIFICATIONS

• 2+ years in a customer service or related role
• Excellent email and telephone communication skills
• Meticulous attention to detail
• Ability to think strategically and work independently
• Knowledge of recycling and/or solid waste industry preferred
• Proficient in Microsoft Office programs
• 2+ years of computer data entry experience preferred
• High School Diploma/ Equivalent
• Ability to work in a fast-paced environment

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT

• This job operates in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

CERTIFICATES, LICENSES, REGISTRATIONS N/A

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This company is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Pay: $23.43 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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