The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

This position will be based in Fort Lee, VA.

Responsibilities:

The Candidate shall possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems. The Candidate shall be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems. The Candidate shall have the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location. The Candidate shall have experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes. The Candidate shall have the ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization. The Candidate shall have a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments. The Candidate shall have effective written, verbal, and interpersonal communication skills. The Candidate shall have an advanced understanding of Transmission Control Protocol/Internet Protocol. The following tasks are required:

• Provide network registration of client equipment into the current installation software/asset management application.
• Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems.
• Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the SCCM Image Team.
• Provide guidance to desktop services technicians, assigned users, and peers.
• Install, configure and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing of local client applications and security patches.
• Create/update documentation for conventional technical processes (Continuity Books).
• Assist System Administrators with installing/testing of system software or network hardware configurations, and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.

Qualifications:

• Active SECRET clearance is required.
• The Candidate shall either possess an Associate’s Degree in Information Systems/Computer Science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• Possess IA Workforce certification for IAT Level II, including Computing Environment (CE) certification.
• All certifications and training must be maintained throughout the performance of services under this contract. The Candidate must have a minimum of two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 10 with Office 2016, but the Candidate shall maintain CE certification as the command migrates to newer releases.
• The Candidate must have experience with providing client support for users on Windows network operating systems in a Windows Active Directory environment using applications in the Microsoft Office Suite 2016 (including Word, PowerPoint, Excel, and Access).
• Excellent communication skills; must read, write, speak English
• Ability to work well with others
• Exceptional organizational skills
• Proficient in MS Office tools
• The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment,

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state’s relay service: http://transition.fcc.gov/cgb/dro/trsphonebk.html

Telos Corporation is an EEO/AA employer.