Cosmetic Front Desk Coordinator (Academic Alliance) Job at Anne Arundel Dermatology
Overview:
We are currently looking for a new Cosmetic Front Desk Coordinator to join the team at one of our Florida practices, Academic Alliance in Dermatology (www.academicallderm.com). Academic Alliance in Dermatology, an affiliate of Anne Arundel Dermatology, has 23 locations throughout Southwest & Central Florida. For over 30 years, Academic Alliance in Dermatology has been providing patients with premier medical and cosmetic dermatology services. Led by renowned expert Dr. Panos Vasiloudes and backed by the most innovative and cutting-edge equipment, our team expertly diagnoses and treats a wide variety of dermatological conditions.
Why join Anne Arundel Dermatology?
We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new drugs, and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive training and long-term career growth opportunities from within. Responsibilities:
Duties and Responsiilities:
Founded over 40 years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations across 7 states, we’re thriving, growing, and looking to add talented individuals to our team!
We are currently looking for a new Cosmetic Front Desk Coordinator to join the team at one of our Florida practices, Academic Alliance in Dermatology (www.academicallderm.com). Academic Alliance in Dermatology, an affiliate of Anne Arundel Dermatology, has 23 locations throughout Southwest & Central Florida. For over 30 years, Academic Alliance in Dermatology has been providing patients with premier medical and cosmetic dermatology services. Led by renowned expert Dr. Panos Vasiloudes and backed by the most innovative and cutting-edge equipment, our team expertly diagnoses and treats a wide variety of dermatological conditions.
Why join Anne Arundel Dermatology?
We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new drugs, and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive training and long-term career growth opportunities from within.
The Cosmetic Coordinator is responsible for patient check-in and check-out. Treat all patients in a professional and courteous manner. Ensure that the patient has a positive experience by instilling confidence in the staff, provider and AAD.
Duties and Responsiilities:
- Manage the Check-in and Check-out process at the front desk
- Ensure that every patient that walks through the site’s doors are beyond satisfied with their visit, phone call, treatment, procedure etc. – by delivering consistency, respecting patient discretion/privacy, and catering to a unique and elevated patient experience.
- Update client information and provide necessary forms for completion
- Create client profile in the EMR as required and according to protocol
- Reconcile daily charges and cash, checks, and bankcard payments
- Take ownership of signing patients up for rewards programs, credit applications, discounts, loyalty programs and more while also assisting with inbound calls and scheduling patients
- Make daily outbound calls to patients to assist in preparation for booked patient’s upcoming appointments, and will also make additional outbound dials as needed for events, promotions, appointment requests etc.
- Escalate any unresolved patient issues to Cosmetic suite Manager, as appropriate, and partner with management on a satisfactory and meaningful resolution.
- Participate in scheduled promotional cosmetic events on site. This may require evening hours a few times a year
Minimum 1-year medical office experience is strongly preferred- Completion of a Medical Administrative Assistant program or equivalent preferred, but not required
- Ability to handle multiple tasks in a fast-paced environment
- Excellent interpersonal, telephone & written communication skills
- Computer proficient
- We need someone who is detail oriented, dependable and a team player who is willing to jump in and help others at all times
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