At Department of Licensing (DOL)we work hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Information Services Division (ISD) is recruiting for a unique opportunity for a Core Tech Support Supervisor!

Our Information Services Division (ISD) is a collaborative, knowledgeable, and innovative team who is committed to service excellence, while working in a multifaceted organization and fast-paced environment. We embrace and embed diversity, equity, and inclusion throughout the division and are committed to transparency where a culture of trust, respect, and authenticity is present at all times. The ISD provides critical, internal support services to the Agency’s divisional business partners and external services to the residents of Washington State and other governmental entities.

Are you someone who possess strong analytical skills and enjoys resolving network issues? Are you looking for a DEI centered workplace? If so, apply now!

Duties

As a Core Tech Support Supervisor, your exceptional customer service and leadership skills will benefit this team of core support staff who are responsible for data security, computer imaging and software deployments. You will rely on your technical knowledge to configure new and existing workstations with necessary applications, access, and security updates. You and your team will be traveling between our state buildings in Olympia and Tumwater to support the agency. You will lead the way for this team that will support end users, hardware, applications, and nonstandard hardware, throughout the agency.

Some of what you will do:

• Move and transport DOL equipment.
• Support applications (install, uninstall, and troubleshoot).
• Coordinate customer support for computing system problems.
• Install hardware and software.
• Update inventory system with equipment changes.
• Support coverage and scheduling for Service Desk, Core buildings, and Field Office.

Qualifications

What you will bring:
Eight (8) years combined relevant education and experience in computer science or closely related field, consultative, customer service, or administrative in information technology analysis, system maintenance, or troubleshooting/problem resolution.

Education to experience equivalency

Associates degree = 2 years | Bachelor’s degree = 4 years | Master's degree = 5 years

What May set you apart:

• Experience with project management.
• Experience coordinating multiple technology support groups and outside vendors to achieve timely and efficient problem resolution to complex issues.
• Supervisory or Lead experience to include interviewing, evaluating staff, discipline staff, training, leading, or mentoring.

Additional Conditions of employment:

• Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed, or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. Please reach out to the HR Office at 360-902-4000 if you need information on medical or religious accommodation.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Supplemental Information

Make a difference. Join our team!

A paycheck is just part of a total compensation package. We offer some of the nation’sbestbenefits which include:

• Medical, dental and vision insurance
• Life, accidental death, and dismemberment insurance
• Long-term disability insurance
• Retirement
• Social security
• Vacation, leave and holidays
• Flexible spending account
• Dependent care assistance
• Other insurance
• Flexible schedule
• Deferred compensation
• Special employee programs

We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Job Type: Full-time

Pay: $65,988.00 - $88,788.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Olympia, WA 98501: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software troubleshooting: 8 years (Preferred)

Work Location: Hybrid remote in Olympia, WA 98501

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