Consumerism Enrollment/Billing Senior Representative - Remote Job at Cigna
Interested in the Consumerism Enrollment/Billing Senior Representative position? Yes?! Great choice! Now for a bit more details:
Do you thrive in a team based / matrix environment?
Are you interested in developing your skills by facilitating discussions / solutions with partners, and acting as a subject matter expert on Consumerism?
What you'll do:
Provide client facing support to our current client book of business with focus on implementation and ongoing support for Cigna clients
Facilitate implementation of Consumerism banking processes for new and existing client base by facilitating client implementation meetings
Collaborate with client to make appropriate elections
Track and report on all aspects of the client implementation and renewals
Understand clients needs and abilities
Complete vendor bank structure documents and internal structure requirements
Partner with service teams
Ensure best client/customer experience during implementation
Attend client implementation and renewal meetings; provide support and information as needed
Ongoing review of employee enrollment, clearing account management, funding, CIP review
Proactively monitor client health, perform random audits to ensure Cigna and Bank processes are being adhered to
Address escalated customer issues which may include research, reconciliation, and engagement of SC/CSE
Supports analysis of complex problems / issues, proposes recommended solutions and drives resolution
Be a SME on the E2E customer and client experience on Consumerism
Capture client enhancement or custom requests and assist with requirement planning
Support Technical Specialist and matrix partners in support duties as needed
What you need to do this job:
High School Diploma or equivalent required
Previous HRA, HSA, FSA systems or banking experience highly preferred
Intermediate Excel experience with V-Look-up and analyzing client data preferred
ChoiceFund experience is a plus
Experience in a client/customer facing roles required
Excellent communication and interpersonal skills
Excellent organizational skills with the ability to prioritize and work on multiple assignments simultaneously
Strong analytical and problem solving skills
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Do you thrive in a team based / matrix environment?
Are you interested in developing your skills by facilitating discussions / solutions with partners, and acting as a subject matter expert on Consumerism?
What you'll do:
Provide client facing support to our current client book of business with focus on implementation and ongoing support for Cigna clients
Facilitate implementation of Consumerism banking processes for new and existing client base by facilitating client implementation meetings
Collaborate with client to make appropriate elections
Track and report on all aspects of the client implementation and renewals
Understand clients needs and abilities
Complete vendor bank structure documents and internal structure requirements
Partner with service teams
Ensure best client/customer experience during implementation
Attend client implementation and renewal meetings; provide support and information as needed
Ongoing review of employee enrollment, clearing account management, funding, CIP review
Proactively monitor client health, perform random audits to ensure Cigna and Bank processes are being adhered to
Address escalated customer issues which may include research, reconciliation, and engagement of SC/CSE
Supports analysis of complex problems / issues, proposes recommended solutions and drives resolution
Be a SME on the E2E customer and client experience on Consumerism
Capture client enhancement or custom requests and assist with requirement planning
Support Technical Specialist and matrix partners in support duties as needed
What you need to do this job:
High School Diploma or equivalent required
Previous HRA, HSA, FSA systems or banking experience highly preferred
Intermediate Excel experience with V-Look-up and analyzing client data preferred
ChoiceFund experience is a plus
Experience in a client/customer facing roles required
Excellent communication and interpersonal skills
Excellent organizational skills with the ability to prioritize and work on multiple assignments simultaneously
Strong analytical and problem solving skills
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.