Home Performance Alliance (HPA) has over 10 years’ experience serving the Florida market. We have over 300 dedicated professionals whose only mission is to provide superior products and best-in-class customer service for each one of our homeowners. We accomplish this mission by having a superior hurricane-impact window product line made exclusively for our customers, Durashield™, and a dedicated team of customer service agents located right here in Florida. We also offer hurricane-impact doors, bathroom remodeling/additions, and roofing. All our products are made in the USA and engineered specifically for Florida homeowners.

Confirmation Specialist - Start Immediately - Not a Remote Role
The ideal candidate will have exceptional organizational, time management and communication skills with a keen attention to detail. Prior experience setting or confirming appointments over the phone and/or call center experience highly desired.

Schedule: Monday through Friday 12:00-8:00p and half days every other weekend.

Responsibilities:

• As a Confirmation Specialist, your primary responsibility will be to utilize our script to confirm upcoming appointment dates with homeowners while providing excellent customer service and satisfaction.
• Place outbound calls to homeowners prior to our Sales Rep's arrival date to complete final confirmation of their arrival and ensure eligibility.
• Receive inbound calls.
• Problem solve and provide excellent customer service.
• Ensuring all decision makers will be involved at the time of the appointment.
• Work closely with the Call Center Manager and Dispatcher to verify there's enough room on the schedule.
• Keep an 80% appointment set rate.

What we offer:

• Hourly rate paid weekly plus eligibility for commissions!
• Medical, prescription, dental, vision, disability, life insurance, PTO after 90 days of employment.
• Career advancement opportunities – a promote from within culture.
• Team oriented culture.

HPA is firmly committed to the principle of equal employment opportunity. HPA offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass pre-employment background checks. We are a second chance employer; prior background does not disqualify you from consideration.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Saint Petersburg, FL 33716: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you 18 years of age or older?

Experience:

• setting or confirming appointments via phone: 1 year (Preferred)

Work Location: In person

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