Client Success Manager - Print Production Job at Preston Harris Group
Account Manager
Full-Time - Manhattan, NY
M-F: 9 am – 5:30 pm
Job Description
Specific Job Responsibilities:
· Serve as the lead point of contact for all customer account management matters.
· Build and maintain strong, long-lasting client relationships
· Negotiate contracts and close agreements to maximize profits
· Ensure the timely and successful delivery of our projects according to customer needs and objectives
· Assist with challenging client requests or issue escalations as needed
· Serve as the link of communication between key customers and internal teams
· Input order or client information the company’s software program.
· Work in a collaborative manner with internal and external stakeholders.
· Play an integral part in generating new sales that will turn into long-lasting relationship
· Contracting and Negotiation including facilitation of contract negotiations involving all company products
· Manage and update data into CRM database
Education, Experience, and Skills:
· Experience with project/account management
· Sales experience is preferred but not required.
· Print industry experience is preferred but not required.
· Customer service experience is preferred but not required.
· Ability to learn, problem-solve, and prioritize independently (once fully trained and with the guidance and support of the Director of Operations).
· Proven ability to communicate clearly and effectively both orally and in writing.
· Proficient in Microsoft Office (Outlook, Excel, and PowerPoint).
· Suited for a high-paced environment.
· Highly organized.
· Strong attention to detail.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Travel requirement:
- No travel
Ability to commute/relocate:
- Manhattan, NY: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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