Job Title: Customer Relationship Manager - Auto Industry

Location: Los Angeles, CA (Onsite)

Company:TCS

Job Type: Full-time

Job Description:

We are seeking a highly skilled and experienced Customer Relationship Manager to join our team in the auto industry domain. As a Customer Relationship Manager, you will be responsible for managing customer relationships for multiple accounts in California state. Your primary goal will be to understand client needs, identify new business opportunities, and ensure customer satisfaction. This role requires strong sales experience, exceptional customer management skills, and a good understanding of the retail, manufacturing, or utility industry.

Responsibilities:

• Understand client needs and identify new business opportunities.
• Negotiate business contracts and costs with customers as needed.
• Develop business proposals and make product presentations for clients.
• Build positive and productive relationships with clients.
• Work in compliance with company standards and business guidelines.
• Develop account strategies to meet monthly revenue targets.
• Assist in the development of account budgets and timelines.
• Assess potential business risks and develop mitigation plans.
• Develop new business opportunities with potential and existing clients to achieve revenue goals.
• Provide outstanding services and ensure customer satisfaction.
• Address customer concerns and queries in a timely and accurate manner.

Qualifications:

• Minimum 2 years of experience working as a client partner or 4 years of experience as a business relationship manager in the US geography.
• Excellent articulation and presentation skills.
• Strong sales experience of 2-3 years.
• Proven customer management abilities.
• Understanding of the retail, manufacturing, or utility industry for effective communication with customers.
• Strong technology background with a fair knowledge of the auto industry.
• Bachelor's degree in a relevant field.

Job Type: Full-time

Salary: $130,343.89 - $150,485.92 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 10 years
• 11+ years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• Travel
• Up to 25% travel

Experience:

• Customer Management,: 10 years (Preferred)
• Sales: 3 years (Preferred)
• business relationship manager: 6 years (Preferred)
• client partner: 4 years (Preferred)
• Auto Industry: 4 years (Preferred)

Work Location: On the road

Speak with the employer
+91 6362002910

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