Central Intake Coordinator Job at Sunflower Home Health
Overview:
Education: Graduate of an accredited school of Vocational/Practical nursing preferred. If non-clinical, minimum of a high school diploma or equivalent.
Licensure: Current driver’s license.
Experience: One year experience of medical office experience or data entry preferred (organization willing to train), home health experience also preferred.
Environmental /Working Conditions: Performs duties in an office environment during Agency operating hours. Works in a routine office environment; noise level may be moderately high; must have the ability to work a flexible schedule and extended hours. Possible exposure to toxic materials, toner, etc. If required to make patient visits, may work in patients’ homes in various conditions; possible exposure to blood and bodily fluids and infectious diseases; the ability to work a flexible schedule; the ability to travel locally; some exposure to unpleasant weather.
To answer all incoming telephone calls while assisting all callers, as well as taking all new patient referrals and answering questions about home health services
Responsibilities:- Provides prompt and professional customer service at all times with vendors, staff, clients, patients, and family members of clients while maintaining a positive attitude.
- Responsible for timely answering all incoming phone calls, appropriately directing all calls, and taking messages as necessary.
- Assist all callers with information on home health services, coverage areas, and services provided by agency as requested.
- Obtains new patient referral information from callers, responsible for accurate and timely data entry of patient referrals; prioritize referrals in order of urgency and Start of Care date.
- Immediately notifies the appropriate personnel responsible for scheduling patient care of MD orders and start of care date for patient.
- Maintains effective professional communication with physicians, staff, patients, clients, and family members to coordinate care and problem resolution
- Serves as a resource for branch office coordinators; notifies branches about specific details about new patient referrals, services provided to patients, and coverage areas for care.
- Accurately tracks and logs hospitalized patients in coordination with LVN Intake Coordinators; sends patient information sheet to appropriate staff in hospital/nursing homes in timely manner in coordination with Triage nurse. Communicates that information has been sent to hospital/nursing home to appropriate branches and/or other programs providing patient care.
- Assist with training for Customer Service Dept new hires.
- Responsible for accurate and timely processing of patient referrals; prioritize referrals in order of urgency and Start of Care date.
- Provides timely notification to the appropriate office location and personnel responsible for scheduling care of new patient; fax and email Start of Care information and all other appropriate documentation on patient to correct office location.
- Maintains a list pending patients and follows up as needed.
- Maintains compliance with all At Home Healthcare policies, procedures, and regulations, including all federal and state laws.
- Understands and adheres to continuous quality improvement objectives; participates in quality assurance and improvement activities as requested.
- Maintains a clean and safe work environment.
- Provides clerical and other administrative assistance.
- Attends meetings and training sessions as required.
- Completes accurate and timely documentation.
- Performs all other duties as requested by supervisor.
Job Qualifications
Education: Graduate of an accredited school of Vocational/Practical nursing preferred. If non-clinical, minimum of a high school diploma or equivalent.
Licensure: Current driver’s license.
Experience: One year experience of medical office experience or data entry preferred (organization willing to train), home health experience also preferred.
Skills: Nursing skills as defined as generally accepted standards of practice. Good interpersonal skills.
Transportation: Reliable transportation and valid and current auto liability insurance.
Environmental /Working Conditions: Performs duties in an office environment during Agency operating hours. Works in a routine office environment; noise level may be moderately high; must have the ability to work a flexible schedule and extended hours. Possible exposure to toxic materials, toner, etc. If required to make patient visits, may work in patients’ homes in various conditions; possible exposure to blood and bodily fluids and infectious diseases; the ability to work a flexible schedule; the ability to travel locally; some exposure to unpleasant weather.
We offer the following competitive benefits to support you, your family, and your furry family members too!
- Newly improved mileage reimbursement
- Newly improved benefits packages
- Pet Insurance Coverage
- Paid Time Off
- Paid Holidays
- Family Medical Leave
- Tuition Reimbursement
- 401k Plan with a Company Match
- Legal Aid
- Identify Theft Plan
- Perks and Discounts
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