To answer all incoming telephone calls while assisting all callers, as well as taking all new patient referrals and answering questions about home health services

• Provides prompt and professional customer service at all times with vendors, staff, clients, patients, and family members of clients while maintaining a positive attitude.
• Responsible for timely answering all incoming phone calls, appropriately directing all calls, and taking messages as necessary.
• Assist all callers with information on home health services, coverage areas, and services provided by agency as requested.
• Obtains new patient referral information from callers, responsible for accurate and timely data entry of patient referrals; prioritize referrals in order of urgency and Start of Care date.
• Immediately notifies the appropriate personnel responsible for scheduling patient care of MD orders and start of care date for patient.
• Maintains effective professional communication with physicians, staff, patients, clients, and family members to coordinate care and problem resolution
• Serves as a resource for branch office coordinators; notifies branches about specific details about new patient referrals, services provided to patients, and coverage areas for care.
• Accurately tracks and logs hospitalized patients in coordination with LVN Intake Coordinators; sends patient information sheet to appropriate staff in hospital/nursing homes in timely manner in coordination with Triage nurse. Communicates that information has been sent to hospital/nursing home to appropriate branches and/or other programs providing patient care.
• Assist with training for Customer Service Dept new hires.
• Responsible for accurate and timely processing of patient referrals; prioritize referrals in order of urgency and Start of Care date.
• Provides timely notification to the appropriate office location and personnel responsible for scheduling care of new patient; fax and email Start of Care information and all other appropriate documentation on patient to correct office location.
• Maintains a list pending patients and follows up as needed.
• Maintains compliance with all At Home Healthcare policies, procedures, and regulations, including all federal and state laws.
• Understands and adheres to continuous quality improvement objectives; participates in quality assurance and improvement activities as requested.
• Maintains a clean and safe work environment.
• Provides clerical and other administrative assistance.
• Attends meetings and training sessions as required.
• Completes accurate and timely documentation.
• Performs all other duties as requested by supervisor.

Skills: Nursing skills as defined as generally accepted standards of practice. Good interpersonal skills.

We offer the following competitive benefits to support you, your family, and your furry family members too!

• Newly improved mileage reimbursement
• Newly improved benefits packages
• Pet Insurance Coverage
• Paid Time Off
• Paid Holidays
• Family Medical Leave
• Tuition Reimbursement
• 401k Plan with a Company Match
• Legal Aid
• Identify Theft Plan
• Perks and Discounts