At Orange County Government Florida, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that positively impact Central Florida and help shape the future of our community.

Orange County Family Services is hosting a hiring event on Tuesday, April 18th, 2023. Apply now and be considered for an on-the-spot interview and possibly a job offer that day!

Performs responsible casework by providing assistance in determining eligibility of clients for financial assistance, inpatient medical services, Head Start services or assisting in obtaining and providing case management services to clients. Provides information and referral services, general assistance, telephone assessment, direct client assessment, assisting in making appointments and home visits. This position may be responsible for providing services directly to clients.

Work is directed or supervised by a Program Manager, Community Services Worker, Senior Community Services Worker, Counselor, or other designated supervisory position and is reviewed through observations, conferences, and results achieved.

• Screens and interviews applicants for eligibility for financial assistance or other division programs, evaluates income, family status, and related information, makes proper disposition or referral of case, on basis of eligibility.
• Makes home visitations and other investigations to ascertain the exact nature of home environment and to supplement information gained at the personal interview.
• Attends periodic staff conferences, confers with superiors on difficult assignments, prepares reports and correspondence on assigned cases, and maintains related status records.
• Screens and assesses walk-in clients to determine their readiness for eligibility appointments, and assists Assessor in scheduling appropriate appointments for these clients.
• Receives incoming telephone calls and assesses client's needs for referral to appropriate agencies and arranges appointments to determine eligibility for financial assistance.
• Advises clients of appropriate documentation to bring to interview.
• Acts as liaison for division programs with partners, contractors and other stakeholders and service providers.
• Maintains and updates client files in accordance with prescribed standards and procedures.
• Assists in obtaining information and records for client files.
• Provides program services directly to clients.
• Performs related work as required.

Associate's degree and two years of human services experience; or an equivalent combination of relevant education, training or experience.

Youth & Family Services:

Associate's degree or 60 hours of college credit and two years of human services experience.

May be required to possess and maintain the appropriate Florida Driver's license for type of vehicle operated. May also be required to provide own vehicle for job related duties.

Must be able to demonstrate intermediate to advanced proficiency in word processing, preferably Microsoft Word, and email applications.

Open: 3/23/2023

Close: 4/19/2023

$16.08 - $20.10 (depending on qualifications)

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans' Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

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