Care Navigator Job at The Staffing Resource Group, Inc
Care Navigator
Title: Care Navigator
Location: Clearwater, FL
Pay: Up to $18.68/hr.
Shift: Monday-Friday, 9:30am-6:00pm
Type: Contract
SUMMARY:
Responsible for coordinating service inquiries as well as offering prompt access within the client s Network of Care. Maintains excellence in customer service by being caring, compassionate, empathetic, and responsive to the needs of all who reach out to us internally and externally.
POSITION QUALIFICATIONS/REQUIREMENTS:
- Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers.
- Excellent multi-tasking and critical thinking skills.
- Excellent typing and computer input skills.
- Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred.
- Knowledge of HIPAA compliance regulations.
- Basic knowledge of non-hospice related healthcare and community resources.
- Basic knowledge of medical terminology.
- Basic knowledge of healthcare reimbursement.
- Expected to assist (within reason) if Care Navigation coverage is needed outside of a normal shift.
JOB DUTIES/RESPONSIBILITIES:
- Quality/Monitoring
- Provides for optimum access to Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
- Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patient s needs.
- Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient s electronic medical record (EMR) consistently, accurately and in real time.
- Has extensive knowledge of non-hospice related community resources and provides that information to patients/families/community providers as appropriate.
- Able to provide contact information for Hospices located outside of Pinellas County as appropriate.
- Responsible for ensuring physician certification information is received and inputted into EMR continually following regulatory standards.
- Monitors, triages, and documents faxes received as applicable. Forward to Health Information for scanning into patient s EMR as appropriate.
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
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