Timberland Bank is seeking a Part-time 25 hours per week Call Center Representative to provide extraordinary customer service to all consumers of Timberland Bank. If you have extraordinary and professional phone etiquette this may be the career for YOU! The call center representative is responsible for ensuring all banking needs of the customer are met via phone. This includes wire transfer verification, directing calls to appropriate staff, and assisting customers with inquiries related to consumer and business accounts.

Rate of Pay - Hourly / $19.00 per hr.

Essential Job Functions:

• Answer inbound telephone calls in a professional and courteous manner.
• Ensures high quality, efficient customer interactions.
• Assist customers with inquiries related to consumer and business accounts.
• Directs calls to appropriate staff/departments.
• Answers online banking messages in a timely manner.
• Assists Payments Center with creation of instant issue debit cards.
• Performs Cash Management wire transfer verification.
• Monitors and reports any trends in repeated inquiries to supervisor.
• Completes special projects as assigned by established deadlines.
• Other duties as assigned.

Job Requirements:

• High school diploma or equivalent.
• Proven commitment to extraordinary customer service delivery.
• Exceptional, professional phone skills.
• Excellent interpersonal, verbal and written communication skills.
• Good problem solving capabilities.
• Strong organizational skills, time management and attention to detail.
• Ability to effectively manage and prioritize multiple tasks
• Working knowledge of multi-line telephone system
• Cross-selling experience preferred, but not required

Other Qualifications:

• Ability to communicate on a telephone.
• Ability to speak, read, and hear.
• Ability to sit for long periods of time.
• Ability to type/word process.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands:

• In this position work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
• Occasional lifting 10-20 lbs. (e.g., files, boxes, handouts).

Benefits

Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

• Medical insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

AAP/EEO Statement

Timberland Bank is a subsidiary of Timberland Bancorp, a publicly held company listed on the NASDAQ (ticker symbol - TSBK) since 1998. We are proud to be distinguished as a Top 100 Northwest Company by the Seattle Times, Puget Sound Business Journal and Washington CEO magazine. Timberland has 24 community locations in six counties within the Western Washington surrounding areas with headquarters located in Hoquiam, WA.

***Timberland Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.***

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Bilingual (Preferred)

Work Location: One location

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