Call Center Agent Job at Margaritaville Resort Casino
Overview:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Come, join us. It’ll be fun. Your daily responsibilities include:
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Click HERE to learn more about our career opportunities, programs, benefits, etc.
Equal Opportunity Employer
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Come, join us. It’ll be fun.
- Determines call center operational strategies by conducting needs of the department.
- Maintains and improves call center operations by monitoring system performance.
- Answers calls and responds to emails.
- Handles guests’ inquiries both telephonically and by email.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Enters new customer information into system.
- Updates existing guest information.
- Routes calls to appropriate resource.
- Follows up guests’ calls where necessary.
- Fulfills requests by clarifying desired information and forwarding requests.
- Documents all call information according to standard operating procedures.
- Completes call logs.
- Produces call reports.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.
- Minimum of 2 years of Call Center experience.
- High School Diploma or equivalent.
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Guest service orientation
- Organizational skills
- Attention to detail
- Judgement
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
- Fluent English language skills, both verbal and in writing.
- Basic math skills; ability to add, subtract, multiply, and divide.
- Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.
- Good keyboard skills and excellent telephone etiquette.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Click HERE to learn more about our career opportunities, programs, benefits, etc.
Equal Opportunity Employer
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