MAJOR DUTIES AND RESPONSIBILITIES:

Duties include, but are not limited to:

1) Prioritize, assign and monitor daily activities, service requests, and make-ready
priorities, and renovation/construction projects.

2) Ensure all invoices are processed and/or posted on a routine basis per company standards.
a. Control petty cash fund and/or purchase card usage.
b. Be knowledgeable and adhere to all pricing, purchasing and variance guidelines set forth in the management agreement for the property.
c. Participate in owner operations/financial review conference calls and owner site visits as needed.

3) Compliance with management company personnel and operations policy and procedures and
compliance to company standards.
a. Stay abreast of current policies and guidelines, maintain policy manual as changes
are effected, review and monitor policies with employees to ensure compliance.
b. Inspect property daily to ensure a quality presentation of the community.
c. Maintain resident relations, deal with complaints and problems relating to service
and lease provisions.
d. Ensure timely submission of all reports per standard.
e. Process and select new residents in accordance with the management company's Statement of Rental Policy.
f. Maintain records and resident files in an orderly and up-to-date manner as specified by the management company.
g. Collect rent, maintain account records, and make daily bank deposits per standard.
h. Prepare timely legal action for eviction when necessary.
i. Report any property emergencies to immediate supervisor (example, fire, hurricane) Be prepared to manage the emergency according to company procedure. Report timely and accurately to the property insurance provider.

4) Provide effective marketing and communications, including advising management of
pertinent issues as related to the community, market, or other respective issues.
a. Prepare advertising and marketing plan for the community.
b. Show and lease apartments, handle telephone inquiries.
c. Conduct periodic market surveys.
d. Collaborate with Community Manager to assess changes in the rental market through analysis of customer traffic and rental records.

5) Plan, promote and implement effective Resident Retention program.
a. Communicate with residents through monthly newsletters, monthly community
activities, regular resident recognition, follow-up on service requests (20% per week) and continual promotion of resident services.
b. Organize and direct the Lease Renewal program by contacting the resident at least 60 days in advance to schedule appointments for a home visit, review of options and signature on a renewal lease.
c. Perform effective annual apartment inspections of each unit, including Home Visits with each renewal lease.

ORGANIZATIONAL RELATIONSHIPS:
Reports directly to the Community Manager. Works with other site managers, other management company employees, outside vendors, and service providers.

OTHER REQUIREMENTS:
Hours of Work: Basic schedule includes, but is not limited to, coverage of office from 9:00 am to 6:00 pm., Monday through Friday.

Physical Requirements: Extensive mobility and good physical condition. Must be able to perform the physical functions of the position, which may include, but are not limited to the ability to walk the property, including 2 flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 50 lbs. to facilitate vacuuming, moving office furniture and lifting of supplies.

Pre-Employment Test Scores: Successfully complete pre-employment psychological and basic skills exam, including interest patterns. Pass drug test and background check requirements.

Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits. Must have proof of liability insurance for the same. Valid Driver's License.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

COVID-19 considerations:
All employees must follow local and state COVID-19 guidelines

Ability to commute/relocate:

• Washington, dc 20020: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Assistant Manager: 3 years (Required)
• Apartment Leasing: 5 years (Required)

Work Location: In person

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