The Complaint Resolution Officer (CRO) serves as a subject matter expert on sexual harassment and Equal Employment Opportunity (EEO)-related laws and responds to complaints of harassment and discrimination pursuant to the University’s Sexual Violence and Sexual Harassment Policy (SVSH Policy) and the University’s Policy on Discrimination, Harassment, and Affirmative Action in the Workplace Policy (Nondiscrimination Policy).

The CRO is primarily responsible for conducting intake interviews relating to allegations of violations of the SVSH Policy and/or the Nondiscrimination Policy, assessing documentary evidence and information provided during intake interviews, conducting alternative resolutions when appropriate, and conducting thorough and prompt formal investigations of complaints alleging violations of the SVSH Policy and/or the Nondiscrimination Policy. Formal investigations include preparing notices of formal investigation; developing an investigative plan; conducting party and witness interviews; providing parties and witnesses with information about the investigatory process; analyzing documents and information and assessing credibility to determine whether policy violations have occurred, while ensuring that the investigation is neutral, prompt, and thorough; maintaining accurate and thorough investigatory files and reports; and appropriately working with other university offices as needed.

The CRO will function as a member of the Office for the Prevention of Harassment and Discrimination (OPHD) and will assist, as needed, with campus training, reporting, campus programming, and outreach. The CRO will function as a member of OPHD and will serve as a campus subject matter expert on sexual harassment, sexual violence, and EEO-related laws and requirements.

The CRO primarily responds to complaints of discrimination and harassment and discrimination pursuant to the University’s SVSH Policy and the University’s Policy on Discrimination, Harassment, and Affirmative Action in the Workplace Policy (“Nondiscrimination Policy”) and must possess the ability to exercise independent judgment, assess and negotiate complex, highly sensitive situations, maintain confidentiality, and maintain neutrality when handling matters. The CRO conducts intake interviews relating to allegations of violations of the SVSH Policy and/or the Nondiscrimination Policy, assesses documentary evidence and information provided during intake interviews, conducts alternative resolutions when appropriate, and conducts thorough and prompt formal investigations of complaints alleging violations of the SVSH Policy and/or the Nondiscrimination Policy.

The CRO will make recommendations concerning matters that the CRO believes are appropriate for alternative resolution and, upon approval from the Assistant Vice Chancellor/Title IX Coordinator, will work with the parties to mediate and negotiate voluntary agreements. When assigned to conduct formal investigations, the CRO will prepare notices of formal investigation; develop an investigative plan; conduct party and witness interviews; analyze documents and information; assess credibility to determine whether policy violations have occurred; ensure that the investigation is neutral, prompt, and thorough; maintain accurate and thorough investigatory files and reports; appropriately work with other university offices as needed; and, in accordance with UC and local UCSF procedures, draft a comprehensive investigation report that thoroughly describes the methodology, information received and considered, credibility assessments, and factual and policy findings.

The CRO will also assist, as needed, with conducting internal audits, legal research, and providing campus training, campus programming, outreach.

*Salary range: $125,000 - $140,000 annually. Commensurate with experience and education.*

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

The Office for the Prevention of Harassment and Discrimination (OPHD) supports the University’s policies prohibiting discrimination against or harassment of any person on the basis of their membership in a protected category and is responsible for preparing UCSF’s written affirmative action plan for minorities and women, persons with disabilities, and covered veterans. In addition, OPHD responds to audits, complaints, and requests for information from various federal and state agencies and from the University of California Office of the President (UCOP).

• Bachelor's degree in related area and 3+ of directly related experience, or equivalent experience / training.
• Minimum of one year of experience in conducting complex investigations. Knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports
• Thorough knowledge of ethics and compliance profession and professional compliance and investigations standards
• Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving
• Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments; critical thinker.
• Strong interpersonal skills and ability to collaborate effectively with diverse groups. Skills in coalescing viewpoints and facilitating outcomes in group settings. Builds rapport in an open, friendly, and accepting way; listens attentively.
• Effective written and oral communication skills. Ability to present information in a clear and concise manner both in writing and verbally
• Political acumen, the ability to establish and maintain productive, professional working relationships with campus administrators, academic and staff employees and students. Ability to assist or consult with administrators, staff and faculty in assessing procedural, policy or ethical concerns in complex matters
• Demonstrated ability to present investigation findings in written reports that are clear and concise
• Ability to apply appropriate policies and procedures in the completion of ethics and compliance assignments
• Ability to multi-task while working in an environment with demanding timeframes and competing interests
• Proven ability to use discretion and maintain confidentiality
• Knowledge and ability to interpret federal and state equal opportunity and discrimination laws and regulations, including Title VI, Title VII, Title IX, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and other applicable laws and regulations
• Knowledge of laws and regulations related to sexual harassment in the educational or employment setting, or of substantially similar laws and regulations.
• Knowledge of the complexities of harassment in the educational or employment setting.

• Juris Doctor degree.
• Training in trauma-focused approaches to investigations.
• Title IX compliance certification.
• Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner.
• Understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).
• Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally- competent manner.
• Thorough knowledge of theories and systems of internal control.
• Broad knowledge of University ethics and compliance policies, procedures and programs.

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Campus

006232 ETHICS AND CMPLNC PROFL 3

Education, Professional (Non-Clinical)

99 - Policy-Covered (No Bargaining Unit)

Career

100%

Mission Bay (SF)

Days

8 Hours

8:00am – 5:00 p.m., M-F