SUMMARY/OBJECTIVES

The Wire Specialist I will assist in the overall performance of the bank’s Deposit Operations wire transfer processing and is responsible for processing incoming and outgoing wire transfer payments. Responsibilities include researching and responding to any wire related inquiries received from branches, internal departments, and other financial institutions, and following loss prevention and high-risk procedures for all wire processing.

The Wire Specialist I must demonstrate the SSB core values of Integrity, Leadership, and Accountability in their dealings with all customers.

Standard Schedule: Monday-Friday 8:00AM EST- 5:00PM EST, Rotating Closing Schedule 9:15AM EST – 6:15PM EST.

ESSENTIAL FUNCTIONS

Duties of the Wire Specialist I include the ability to initiate, verify, and release Fed wire payments to and from the Federal Reserve System via the Bank’s wire platforms in order to meet the established cutoff times.

• Serves as a Subject Matter Expert on all functions related to wires to include working with FIU, Treasury Services, Consumer Banking, Commercial Banking, and other internal departments to detect and prevent wire fraud losses to the bank and customer.
• Provides customer service, error resolution, risk mitigation and general support to internal and external customers for all wire related inquiries.
• Conducts calls to customers to verify wiring instructions when necessary.
• Reviews and takes appropriate action on OFAC exceptions.
• Validates the incoming and outgoing wires to the Fed account; must work with Accounting to ensure all wires are cleared appropriately.
• Must be skilled at recognizing fraudulent activity. Analyzes Fraud Alerts received through a fraud detection tool on all domestic and international incoming and outgoing wires to identify and prevent wire fraud for our customers and the Bank.
• Ensures compliance with SouthState Bank Code of Business Conduct and Ethics and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements.
• This function is deemed critical and may require associates to relocate to designated disaster recovery site with minimal notice.
• Meet established goals set by management.
• Cross train in other areas of Deposit Operations to be able to assist as needed.

COMPETENCIES

• Strong analytical and reading comprehension skills required.
• Must be exceptionally self-motivated and able to work in a rapidly changing and fast paced environment.
• Must have excellent communication, organizational, problem solving and time management skills.
• Ability to work well under pressure and maintain composure.
• Must possess strong attention to detail, the ability to multi-task regularly and consistently meets established deadlines.
• Work as a team with co-workers to ensure all functions are completed timely and correctly.

QUALIFICATIONS, EDUCATION, AND CERIFICATION REQUIREMENTS

• Education: High School Diploma
• Experience: Prior banking experience; an understanding of wire processing is preferred
• Certifications/Specific Knowledge:

Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation, Six-week on-the-job training, annual compliance training and ongoing education and training

PHYSICAL DEMANDS

This position requires a large amount of time in front of a computer. This position can be done sitting or standing with use of the right desk. Must be able to effectively access and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be noisy throughout the day. It is located inside a cooled and heated facility with the ability to go to a break room or rest room during breaks.

Telecommuting roles, no matter if hybrid or 100% full-time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change as new systems and technology are delivered.

TRAVEL

Travel may be required for outside meetings or training as needed.