• Perform water meter exchanges, installations, and repairs for meters in both homes and businesses.
• Install, repair, and replace the electronic components of the water meters used in the automated meter reading system.
• Disassemble, clean, repair, test, and certify water meters.
• Assemble, program, and verify the operation of electronic components of the automated meter reading system.
• Install emergency hose connections.
• Assist the Water Meter Specialist with the installation, removal, testing, and repair of compound, turbine, mag, and fire service meters.
• Perform water turn-offs for non-compliance with repair or access orders.
• Perform service pipe thawing to restore water service.
• Perform inventory control tasks, including the preparation of meters for use in the field.
• Install and inspect equipment/meters for hydrant use permits and verify proper permitting.
• Report any water theft to supervisors.

• Respond to and resolve customer complaints of low water pressure, no water, meter tampering, and meter leaks.
• Communicate promptly with office staff, the Water Control Center, customer service, and supervisors regarding investigation results, action taken, and other information needed to determine the next course of action.
• Complete paperwork including work orders, timesheets, and corrective action notices and submit to supervisors in a timely manner.

The Water Meter Technician must be willing and able to do the following:

• Climb ladders, enter confined spaces, and wear confined space safety equipment.
• Lift, move, or transfer objects weighing up to 50 lbs.
• Work outdoors in adverse weather conditions for extended periods of time.

• Experience performing basic plumbing repairs.

• Knowledge of basic plumbing practices, tools, and supplies.
• Knowledge of precision measuring equipment and water hydraulics.
• Ability to use basic hand tools to repair mechanical equipment, including wrenches, wedges, and hammers.
• Ability to disassemble and assemble piping systems, operate hydrants and lifts, and connect larger hoses for temporary water service applications.
• Ability to perform work assignments in a safe manner.
• Ability to navigate the MWW customer service area, including the cities of Milwaukee, St. Francis, Greenfield, and Hales Corners.
• Ability to operate a handheld tablet to track and update work orders in real time.
• Ability to attend training to maintain skills and knowledge of plumbing systems and codes.

• Verbal communication skills to explain technical information to co-workers and customers.
• Customer service skills required to positively interact with customers in their homes.
• Interpersonal skills to effectively interact with co-workers and work as a productive team member. Ability to be diplomatic, tactful, and courteous with co-workers, customers, and the public, including in adverse situations.
• Ability to work cooperatively and fairly with coworkers and customers whose backgrounds may differ from one’s own.

• Ability to work independently and to meet or exceed daily scheduled appointments.
• Problem-solving skills to assess problems in the field and determine the best course of action.
• Spatial awareness when performing field work.
• Honesty and the ability to use City resources responsibly.

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral or performance tests; or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to the oral examination. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

THIS IS A CONTINUOUS RECRUITMENT. Applications will be accepted and interviews held during 2023 as often as required to meet the needs of the City. Qualified applicants will be notified by email of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee. Employment may be possible immediately following the examination if positions are vacant at that time. The names of successful candidates will be placed on the eligible list in a rank determined by the final grade without reference to the date of the examination. The names of candidates who pass all phases of the selection process may remain on an eligible list resulting from a continuous examination for up to six months.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.