OLAPLEX, Inc. (Nasdaq: OLPX) is an innovative, science-enabled, technology-driven beauty company. We are founded on the principle of delivering effective, patent-protected and proven performance in the categories where we compete. We strive to empower our consumers to look as beautiful on the outside as they feel on the inside. We believe every person deserves to have healthy, beautiful hair, whether they are visiting a salon or caring for their hair at home.
OLAPLEX has been able to achieve phenomenal growth and we continuously seek exceptionally talented individuals who can support our innovation and creativity. We currently operate in a fully remote environment; because of this, collaboration and flexibility are at the core of our commitment to each other and to the success of OLAPLEX.
About the Role:
The Vice President of Global Education will lead conceptualization, development and execution of all global education strategies, content development, trainings and events for the professional, retail and direct to consumer channels. In addition, they will oversee the Customer Experience team – ensuring high quality customer service in all channels to support pro and retail end consumers.
Key responsibilities include:

• Develop and execute a global strategy to deliver high caliber digital-first 360 education to support an aggressive multi-channel expansion plan and help drive growth
• Develop, motivate and grow a diverse global education team to drive engagement with professionals and consumers
• Create learning models to connect with customers on a personal level, and to engage and educate with passion and expertise
• Leverage digital platforms and technology to create innovative educational experiences
• Oversee all curriculum development and digital asset creation for pro partner, retailer and consumer education
• Strengthen and grow the global professional community – leading management of the Ambassador, Artist and Advocate programs
• Oversee the Olaplex Pro digital channels – ensuring there is a continuous flow of new and inspiring education available to pros and a strong sense of community with all stylists
• Lead development and execution of large-scale Professional Events including mainstage presentations and classroom breakout content
• Ensure optimal retention of information and a thorough understanding of all Olaplex products is achieved in all education executions
• Evaluate and improve current education infrastructure and scale for growth and new market launches
• Develop strategies to improve speed to market of all education initiatives
• Set the standards of excellence in facilitation and brand representation
• Work closely with Sales and Marketing teams to ensure synergistic messaging in all customer communications
• Oversee copy development for usage instructions for all products and applications
• Manage global education and customer experience budgets
• Lead Customer Experience department – oversee all global CX Reps and third party companies for 8 global dot.com ecom sites.
• Oversee management of live chat and email inquiries.
• Ensure the CX team provides outstanding service to all customers and high satisfaction rates are maintained.
• Work with supply chain, PD and legal to ensure timely and appropriate responses and actions for all customer inquiries/complaints

About You:

• Minimum 10 years experience in the haircare industry
• Minimum 10 years experience leading Education
• Seasoned facilitator adept at delivering high-caliber engaging trainings
• Expert knowledge of developing content and trainings for both Pro & Retail channels
• Experience delivering best in class education materials & trainings
• Experience leading stylists and managing remotely
• Excellent verbal and written communication skills; confidence when addressing both key stakeholders and new audiences alike
• Strategic thinker strong problem solving skills
• Outstanding team player who is able to work collaboratively with all internal & external partners
• Flexible and adaptable with the ability to embrace and lead change

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.
Our Total Rewards:

• Work/Life Balance: Remote work environment, flexible paid time off, 11 paid holidays, and flexible work schedules.
• Wellness: Medical, dental, and vision insurance for employees in addition to short and long-term disability coverage and life insurance; dependent care flexible spending account company match
• Financial Well-being: Roth and 401k plans; 401k match of 50% up to the first 6%
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Culture: Our team has an "attitude of gratitude" and a shared passion for our brand. Join our culture committee and/or DE&I champion team to play a role in building and sustaining our "secret sauce."
• Recognition: We celebrate our peers and colleagues with our monthly 'Hero Recognition and Awards' program. Make a difference as a 'Bond Builder' and/or 'Commendable Creative!'
• Products: Twenty (20) free products per year, plus a friends and family discount.

Our Commitment to Diversity, Equity, and Inclusion:
At OLAPLEX, we support and stand up for our community with our talent, content, messages, and product offering. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a company, unifies our shared commitment to 'do well and do good'. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a stronger and more creative work environment.
OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

Job Type: Full-time

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