Valet Parker Job at Peabody Hotels & Resorts
- Maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures, and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Always maintain positive guest relations.
- Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain knowledge of:
- scheduled daily activities.
- daily arrivals/departures, house count.
- parking facilities, layout, hours of operation, prices, and procedures.
- Direct attention to Doorperson to receive signals.
- Greet arriving guests/visitors using an appropriate welcome; bid farewell to departing guests/visitors and invite them to return.
- Assist guests and visitors into and out of their vehicles.
- Communicate parking procedures to guests/visitors.
- Assist guests with loading/unloading luggage into and out of all vehicles.
- Provide legible claim tickets to guests for their luggage.
- Take possession of and park vehicles.
- Document location of vehicles parked in parking facility.
- Document any visible damage to vehicles and notate on ticket.
- Ensure security of vehicle and its keys.
- Check with the Parking Supervisor or Valet Cashier for further parking needs or next assignment.
- Remain at assigned post while not parking vehicles.
- Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- Answer department telephone within 3 rings using correct greeting and telephone etiquette.
- Document phone requests for retrieving vehicles as specified.
- Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest. Follow department procedures for retrieving a vehicle without a guest claim ticket.
- Retrieve guest’s vehicle keys from secured location and retrieve guest's vehicle from parking facility
- Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into the vehicle and close doors.
- Wash vehicle upon request from guest.
- Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
- Follow designated procedures for vehicle accidents, breakdowns, and incidents.
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