At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As a Utility Specialist-Energy and Water you support the resident billing, utility invoice processing, and acquisition/transition of multimillion-dollar, multifamily apartment home communities through partnership with our utility billing partners and our community teams

Roles You Will Play:

The Problem Solver

• Ensure due diligence documents are received and processed for on-time implementations
• Review utility charges and leases to ensure proper billing
• Work with community teams to identify training opportunities
• Partner with Talent Development to create and implement training
• Resolve challenging issues by taking ownership and escalating when needed

The Coordinator

• Partner with our invoice processing and utility billing providers
• Manage the Utility Support inbox and any tickets that come through the Help Desk
• Adapt to rapid change with the ability to plan ahead

The Impact You Can Make

• The Operations teams look forward to seeing your impact on recovery.
• You are our go-to for lease and resident billing concerns.
• You are motivated and motivate those around you – you thrive on helping others grow.

Building Blocks of Success:

• Bachelor’s degree or equivalent experience
• Understanding of the multifamily industry
• Mastery of Excel and OneSite
• Familiarity with resident billing systems (Yardi, RealPage, Velocity, Conservice)
• Knowledge of utility billing is a plus
• Excellent written and verbal communication skills

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Atlanta, GA 30326: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)

Work Location: One location

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