Company Summary:

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!

Position Summary:

Work with carriers and customer requirements to ensure on-time delivery of orders in the most cost effective manner. Prepare shipment and paperwork for Domestic and International shipments and schedule pickups with the carriers. This role will also include track and trace functions through time of delivery including POD entry and, if needed, exception management. The ability to interact professionally with carriers and customers, via phone, email and in person, is a must.

Overall Responsibilities:

• Perform all data entry for shipping document creation and carrier assignment
• Document, update and follow procedures and quality processes
• Use Arvato tools and Carriers to obtain rates, check transit time and generate paperwork
• Contact carriers for pickup of orders via phone, email or web-site
• Communicate with carriers and customer for shipment updates
• Managing the cargo claims towards our carriers
• Providing Exception Reporting and follow up with relevant stakeholders as clients, carriers and operations to ensure resolution
• Responsible for accurate reporting and tracking of shipments, as well as exception management follow up, in internal databases and excel spreadsheets
• Monitor and adhere to customer requests and vendor specific requirements
• Aid all facilities and personnel with requests and issues
• Communicate any work related issues to the Supervisor, Manager or appropriate authority

Job Requirements:

• Transport experience preferred (but not required)
• High School Diploma or equivalent required
• 2-3 Years administrative support experience or education in a related field
• Experience with carrier tracking tools and portals
• Excellent verbal/written communication skills
• Strong interpersonal skills
• Self-motivated to work independently with minimum Supervision
• Excellent knowledge in Microsoft Office applications, especially Word and Excel
• Knowledge of SAP systems preferred (but not required)
• Knowledge of the documentation of shipments
• Team Orientated
• Ability to multi-task in a fast paced environment
• Flexibility to work Overtime, adjusted hours or occasional weekends a must

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Shepherdsville, KY: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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