Therapy Scheduling Coordinator Job at Thrive Skilled Pediatric Care
We are seeking a Therapy Scheduling Coordinator in our Houston, TX location
. This role
will be directly responsible for staffing therapy cases, and communicating with field staff, patients and families to maintain proper care coordination and continuity of care. The Therapy Scheduling Coordinator also assists the Therapy Supervisors with projects and tasks as necessary.
The Requirements of the Therapy Scheduling Coordinator are:
We offer competitive pay and a benefits package that includes medical, dental, vision, life insurance, 401K, Paid Time Off, and optional supplemental coverage at discounted rates.
About Thrive Skilled Pediatric Care
Thrive Skilled Pediatric Care provides care to children who most need it, in the place that is best for them and their families – home. We offer a full range of clinical home care services and work collaboratively to ensure our patients receive the highest quality care for the best possible outcomes. For more information, visit our website at www.thrivespc.com
The Requirements of the Therapy Scheduling Coordinator are:
- High school diploma or equivalent required, bachelor’s degree preferred.
- Minimum of 2 years customer/client service experience in fast-paced environment. Home care or health care experience desired.
- Excellent oral/written communication and interpersonal skills.
- Experience in a sales environment preferred.
- Experience communicating with customers/clients via telephone.
- Demonstrated success in establishing relationships with a broad range of people.
- Ability to process and manage confidential information.
- Requires proficiency in MS Office (Word, Excel, Outlook, SharePoint).
- Manages start of care scheduling for all patients.
- Communicates with team members and clients in a timely manner and all communications are documented per Thrive SPC’s SOP.
- Updates the electronic medical record (EMR) to facilitate and support continuous care by assigned therapist(s) within ordered and authorized dates of service.
- Maintains most current status of eligibility, authorization and authed schedules in EMR, to ensure continuous care and readiness for billing.
- Escalates team member and patient concerns in accordance with Thrive SPC SOP’s and Employee Handbook.
- Assists with all incoming telephone calls; taking messages, routing appropriately and addressing client/team member needs as per Thrive SPC Policy and Procedure.
- Initiates infection control and incident reporting forms and escalates to Therapy Supervisor per SOP.
- Completes daily and weekly pre-bill audits to ensure proper payor utilization and appropriate staffing per payor authorizations and escalates non-compliance same day.
- Participate in therapist orientation process as needed.
- Communicates as needed with Talent Acquisition Team about all staffing needs.
- Populates initial therapy schedule per frequency orders. Assists with transfer of patients between locations or from other agencies.
- Assists in the verification of clinical notes to monitor compliance with schedules and authorizations as requested.
- Maintains current list of authorizations and monitors compliance between authorizations and visits/hours provided.
- Maintains authorizations/request of auths timely to prevent lapses in care.
- Informs supervisor of emergency or problem situations, especially clinical concerns.
- Acts in patient’s best interest and keeps the patient/caregiver updated at all times.
- Other duties as assigned.
We offer competitive pay and a benefits package that includes medical, dental, vision, life insurance, 401K, Paid Time Off, and optional supplemental coverage at discounted rates.
About Thrive Skilled Pediatric Care
Thrive Skilled Pediatric Care provides care to children who most need it, in the place that is best for them and their families – home. We offer a full range of clinical home care services and work collaboratively to ensure our patients receive the highest quality care for the best possible outcomes. For more information, visit our website at www.thrivespc.com
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