Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Job Summary: Under the leadership of the Testing Center Manager, the Testing Center Proctor supports all aspects of the testing center. The position is responsible for proctoring university and vendor exams, serving as an exam reader and scribe, preparing exams for return to faculty, and other tasks to ensure efficient operation of the center. Must be able to work evenings and weekends, especially during peak exam periods.

The Testing Center sits within the Office of Undergraduate Education at Duke University and is committed to creating an accessible, supportive environment and an educational experience that recognizes diversity and cultural competence as integral components of academic and organizational excellence. Candidates who can contribute to that goal, and who meet the qualifications for this position, are encouraged to apply and to identify their strengths in this area.

Work Performed:

Proctoring/Test Prep 85%

• Assist with frontline operations using excellent customer service practices (e.g., greet and assist students, communicate effectively with faculty and office team members, etc.).
• Schedule rooms and exams (ensure students utilizing software are assigned to the appropriate rooms).
• Prepare exams to be administered (download from the system, etc.).
• Convert exams into the appropriate alternative format.
• Proctor exams (maintain exam security and ensure that only approved accommodations are permitted).
• Monitor proctoring cameras.
• Serve as exam scribes and readers.
• Prepare completed exams for delivery to faculty.
• Deliver exams to faculty in the appropriate manner.

Administration 15%

• Interact with faculty regarding exam appointments and student questions about exams.

• Assist with maintaining student lockers.
• Assist with maintaining center voicemail and email.
• Engage in professional development activities to maintain knowledge and awareness of effective testing practices and relevant policies.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Preferred experience:

• Bachelor’s degree is preferred.
• Previous experience in a testing center or similar facility is strongly preferred.
• Strong organization and administrative skills.
• Strong oral, written, and intercultural communication skills.
• Ability to promptly resolve complex problems.
• Ability to work in a high-stress, detail-oriented environment.
• Fluency with electronic data management systems as well as facility with the Microsoft Office Suite (particularly Excel), Zoom, and WebEx.
• Ability to exercise confidentiality and handle exams and the proctoring process with integrity.
• Incorporates an anti-racist and anti-oppressive lens into work responsibilities and processes.
• Experience working directly with and elevating the ideas of people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to serve as an advocate for individuals of all backgrounds.
  

Minimum Qualifications

Education

Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.

Experience

Work generally requires two years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and experience requirement. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.