Job Description: Temporary Holiday Support

Reports to: Boutique Manager / Operations Manager

Job purpose:

Working with the Boutique Management, the temporary holiday support will assist with Client Service functions, adhering to housekeeping standards, handling merchandise appropriately, controlling, and safeguarding company assets by following accurate inventory control procedures. Responsibilities include Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Tasks and responsibilities

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.

• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls

• Assist in packing or wrapping customers’ merchandise.

• In partnership with Boutique Leadership Team, lead all customer exchanges or returns

• Accurately complete all opening and closing procedures including securing all cash and receipts.

• Maintain orderly appearance of register area and keep supplies stocked.

• Assist in floor moves, merchandising, display maintenance, and housekeeping

• Provide support when needed to the selling floor

• Participate in all inventories.

• Support in general Boutique operational tasks, including safety and security, policy and procedures.

Requirements

• Retail cashiering experience and operations experience, with a luxury background preferred

• Ability to work a full-time schedule including varied hours / days including nights, weekends, and holidays as needed

• Strong interpersonal, communication, organization and follow-through skills

• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

• Willingness to adhere to all company policies, procedures, regulations, and standards.