Tellers provide outstanding service to customers while accurately performing account transactions. Position uses knowledge of bank products and services to effectively cross-sell online banking services and to refer customers to other bank products. Promotes increased customer use of bank products and services to enhance customer satisfaction. Position complies with all banking laws and regulations.

DUTIES AND RESPONSIBILITIES:

Processing Transactions: Complete customer transactions in a timely and accurate manner, while exhibiting patience, attention to detail, and in accordance with guidelines and procedures. Perform other duties related to handling money/transactions including, but not limited to, processing deposits, withdrawals, and money transfers; handling credit card advances; accepting loan payments; filling change orders for businesses; sorting, counting, and wrapping money for transfer to vault; operating coin machine, etc. Perform duties related to branch capture by scanning work at the branch throughout the day; completing appropriate paperwork; and faxing information to the Data Center with run number, number of items, and batches for verification purposes.

Balancing and Accuracy: Maintain accurate cash drawer and cash/negotiable instruments are in balance. Maintain appropriate cash limits in drawer. Transactions are processed completely and with accuracy. This includes, but is not limited to, deposits and withdrawals, Currency Transactions Reports, cash advances on credit cards, and foreign currency and check transactions.

Products and Service: Use knowledge of bank products and services to effectively cross-sell appropriate products and services to customers by referring to appropriate team members. Actively participate in bank promotional activities.

Position performs other duties as needed/assigned.

QUALIFICATIONS:

• High school degree or GED required.
• Minimum of six months of cashier and/or customer service experience is required. Bank experience is preferred.

KNOWLEDGE, SKILL, ABILITY:

• Working knowledge of cash handling procedures; banking compliance regulations and guidelines related to area of responsibility; and bank products and services. Skill in the operation and/or use of computer keyboard; office equipment, including calculators, copier, teller audit machines, coin and currency counters, and branch capture equipment. Ability to provide excellent customer service; follow instructions; handle numerous detailed transactions quickly and accurately; and effectively cross-sell bank products and services.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: 25 pounds

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Work Location: One location

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