Technical Analyst Job at Seaside Healthcare LLC
Who We Are:
Seaside Healthcare, LLC was established in 2009 as an owner, developer and operator of behavioral healthcare facilities in Louisiana. Our network of programs now operates in LA, TX, GA, SC, NC and VA and offers a full complement of behavioral health services including psychiatric treatment services, substance use rehabilitation and treatment of dual diagnosis.
Our Mission:
Is to improve the lives of our patients and the surrounding community by providing effective, cost-considerate behavioral health services delivered with unmatched dignity and respect. We are adding a
Technical Analyst to our IT team to support our mission.
W
hat We Offer
:
- Competitive Pay - Salary negotiable based on skills and experience.
- Medical, Dental & Vision Insurance.
- Paid Time Off policy.
- Life Insurance
- Option of Long-Term Disability and Short-Term Disability Insurance.
- Opportunities for training, career development and growth within the organization.
- Meaningful work improving Behavioral Healthcare Equity by supporting clinicians in the communities we serve.
Location: Hybrid/Shreveport, LA office.
Position Summary
:
The Technical Analyst provides exceptional technical customer service to employees, contractors, and vendors of Seaside Healthcare and responsible for the technical end-user support for all employees and contractors. These responsibilities include but are not limited to providing end-user support of computers, laptops, and desktop phones via telephone, email, or web chat. The Technical Analyst responds to problems based on standard procedures that are established by the Director of IT, however some issues will require additional research and planning to resolve. This position requires the tracking of incidents, support calls and equipment inventory using the software and tools provided by Seaside Healthcare.
Requirements:
Education: High School Diploma or GED required. Associate’s degree or higher in IT or related field is preferred; or equivalent combination of experience, training, education from which comparable knowledge, skills, and abilities have been achieved.
Work experience: A minimum of 3 years of proven experience in a network endpoint complex environment.
Knowledge, Skills & Abilities:
Requirements:
Education: High School Diploma or GED required. Associate’s degree or higher in IT or related field is preferred; or equivalent combination of experience, training, education from which comparable knowledge, skills, and abilities have been achieved.
Work experience: A minimum of 3 years of proven experience in a network endpoint complex environment.
Knowledge, Skills & Abilities:
- Knowledge of maintaining endpoint configuration for windows and apple workstations,
- Office 365, Active Directory, and internet provider communications.
- Excellent troubleshooting and support skills and ability to work independently with available supervision.
- Ability to develop strong relationships with internal and external customers.
Interpersonal Skills: Possesses oral communication and written skills for daily user interaction.
Travel Requirements: Up to 25% of travel is required for site visits and installations as required.
Essential Job Duties:
- Assists IT team and users with troubleshooting tickets for printing, connectivity, security, and functionality. 40%.
- Implements, maintains, and monitors workstation endpoints for security, compliance, and performance. 30%
- Supports functional network infrastructure and endpoints 20% including:
- Support of various network devices and services which include switches, and wireless LAN
- Provide team support and troubleshooting to resolve issues on tickets related to endpoints, and ISP communication.
- Appliance installation, configuration, warranty, and shipping.
- Implement and maintain standard endpoint loading of all software, printer configuration, security tools, remote support tools, servers, policies, and procedures in conjunction with defined security standards while having direct interaction with end users to determine user needs and specifications.
- Work with Director of IT, vendors, and other IT team members for problem resolution requirements.
- Coordination of new endpoint preparation, and warranty.
- Knowledge of VOIP telephone systems.
- Other duties as assigned and determined and assigned by supervisor. 10%.
Equal Employment Opportunity
Seaside Healthcare is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Seaside Healthcare is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Interested candidates should apply online at the link provided to immediately send your resume to our local hiring team. Alternatively resumes with a cover letter may be emailed to
careers@seasidehc.com
.
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