Seeking the extraordinaryTM! We invite you to explore career opportunities at The Colony Group, where we seek the extraordinary in all that we do.

With roots going back to 1986, The Colony Group is driven by one overarching vision: to be the leading financial advisory company in the word for clients and team members who seek meaning and joy in their lives. In our highly collaborative culture, a focus on purpose, connection, lifelong learning, diversity and inclusion, sustainability, and leadership development is core to our collective success. We strive to attract, develop, and engage the best talent in the industry to provide top investment, wealth and business management, tax, and other financial advisory services to high-net-worth and ultra-high-net-worth private and institutional clients. Across our hybrid working environment, we put our people first and focus on developing exciting career paths, prioritizing the physical and mental wellness of our people and offering a culture where the needs of our employees and clients come first. We are united by our commitment to teamwork, collaboration, doing meaningful work, and having fun together, as well as fostering an environment where each person can thrive as part of a broader community.

Join The Colony Group in making your everyday extraordinary!

The Colony Group seeks a motivated and qualified individual for the position of Systems Analyst reporting to the Director of Information Technology. The individual selected for this opportunity will provide a broad range of technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. The candidate selected for this opportunity must have technical, people and problem-solving skills.

Primary responsibilities for this position include:

• Monitoring a problem tracking & ticketing application to help respond, track, update and resolve support requests in a timely manner;
• Provide support for network and server infrastructure, laptops, desktops, mobile devices, printers, phones, network-connected devices, and peripherals;
• Developing, maintaining, and continuously improving client and internal documentation;
• Provisioning, configuring, and tracking of IT assets (infrastructure, workstations, phones, peripherals, supplies, etc.);
• Coordinating with the company’s IT MSP as it pertains to escalations, problem-tracking, volumes, support assignments, and the overall harmonized management and support of all IT needs;

• Actively contributing to team by working collaboratively, identifying opportunities to improve user satisfaction, and contributing to ITS knowledge base;
• Supporting and enforcing firm-wide the policies and procedures of the IT program;

• Setting up and troubleshooting videoconferencing and other audio-visual tools used by employees;
• Assisting users with troubleshooting and routine maintenance of cloud- and software-based applications used in the rendering of financial advisory services, including coordinating with the third-party technology partners’ support teams when necessary (e.g., financial planning tool; portfolio management and trading tool; CRM); and
• Participating in other technology-focused initiatives of the company.

This position requires the following skills and characteristics:

• An understanding of Windows Server and Desktop background with a broad range of technical knowledge and creative troubleshooting skills;

• Diagnose and troubleshoot technical issues, including account setup and application issues;

• Experience troubleshooting network connectivity and other data communications;
• Experience configuring email/calendar and networking on mobile devices;
• Understanding of computer security best practices for protecting user information and data
• Experience with Antivirus software and other security procedures;
• Assisting with projects related to software and hardware efficiencies;

• Actively contributes to team by working collaboratively, identifying opportunities to improve customer satisfaction, and contributing to ITS knowledge base;

• A deep knowledge of the following:
  • Desktop Operating Systems
  • Exchange / Office365
  • Remote Access
  • Active Directory / Group Policies
  • Cloud Hosting Concepts
  • Routers, Switches & Wireless
  • Virtual Private Networks
  • Networking - TCP/IP routing & subnets
  • Local and network printing
  • DHCP / DNS
  • Virus / Malware removal
  • Backups
  • Mobile Devices
  • Hardware / Software upgrades

The position requires:

• Bachelor's degree preferred or equivalent education and experience or related technical certifications;
• Two+ years of relevant work experience with technology, preferably in the financial services industry;
• Excellent customer service skills;
• Ability to take direction, work independently and a willingness to escalate issues when necessary;
• Notable attention to detail, self-initiated follow-through, and outstanding time management and organizational skills; and
• Ability to work in a fast-paced environment and to juggle multiple and competing tasks and demands.