Surgery Scheduler Job at Advanced Pain Care and Affiliates
Job Summary
The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.
Qualifications
Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred. Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures. Outstanding customer service and communication skills a must.
Duties and Responsibilities
- Schedules patients for surgery and completes necessary paperwork
- Confirms patient demographics , surgery date and time and medical diagnosis
- Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
- Gathers insurance information to confirm coverage and benefits
- Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms
- Answers and responds to all incoming telephone inquiries regarding surgery
- Schedules patients for follow-up appointments and other health assessments
- Monitors surgery schedule and works directly with physicians to coordinate appointments
- Coordinates medical clearance when necessary
- Has regular and predictable attendance
- Adheres to all Advanced Pain Care policies and procedures
- Completes other duties as assigned
Knowledge, Skills and Abilities
- Clear and precise communication
- Accuracy and attention to detail
- Effectively manages day by organizing and prioritizing
- Applies tactful principles and practices of dealing with the public
- Practices safety habits
- Protects patient information and maintains confidentiality
- Knowledge of general medical terminology, CPT codes, medical insurance and managed care
- Knowledge of insurance verification and surgical procedures
- Computer and EMR knowledge
- Strong written and verbal communication skills
- Excellent interpersonal/customer service skills
- High degree of professionalism, tact and diplomacy
- Works independently
Working Conditions
Environmental Conditions:
- Medical Office environment
Physical Conditions:
- Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm
- Must be able to sit and/or stand for prolonged period of time
- Duties involve moving materials, weighing up to 30 lbs.
- Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
Supervision
Reports to Scheduling Manager
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