Supportive Services Outreach Worker (Full Time) Job at CENTRAL ATLANTA PROGRESS
84 Walton St NW #500
Atlanta, GA 30303
P: 404.658.1877
F: 404.658.1919
AtlantaDowntown.com
SUPPORTIVE SERVICES OUTREACH WORKER (Full-Time)
ABOUT US
The Atlanta Downtown Improvement District (ADID) is a not-for-profit, 501(c)(3) corporation
formed in 1995 by Central Atlanta Progress to delivery state-legislated, city-approved Community
Improvement District services to Downtown Atlanta. ADID’s mission is to keep the 220 blocks and
1.7 square miles of Downtown Atlanta safe, clean, and hospitable. ADID’s field operations programs
are focused on public safety, public space cleaning and maintenance, and supportive services
outreach to unsheltered residents. To learn more about ADID visit our website at
atlantadowntown.com
ADID’s Outreach Team is an innovative and collaborative homeless outreach team comprised of
Supportive Services Outreach Workers who serve those experiencing street homelessness who
may have unmet basic human needs and are living on the streets of Downtown Atlanta. The
Outreach Team’s mission is to invert the burden of street homelessness away from those in need
by connecting them to supportive services through a redemptive- rather than punitive- trauma-
informed outreach approach.
POSITION SUMMARY
Under the supervision of the Outreach Program Manager, the Supportive Services Outreach
Worker along with the rest of the Outreach Team and the Atlanta Downtown Ambassadors works
to build relationships with individuals and families experiencing homelessness to provide advocacy
and assist with connecting them with services and housing. The Supportive Services Outreach
Worker is responsible for identifying highly vulnerable unsheltered homeless neighbors through
direct street outreach activities within ADID’s district boundaries. The Outreach Worker will
administer assessment tools, facilitate placement into emergency and short-term housing, if
desired by the neighbor, and connect them to social services. Working collaboratively with the
Program Manager, the Outreach Worker will assist with making short-term housing placements
and entering all client data into web-based electronic databases.
ESSENTIAL DUTIES
ADID is seeking qualified and motivated candidates to perform the following duties and
responsibilities as a Supportive Services Outreach Worker:
- Routinely canvas the public spaces – streets, sidewalks, parks, plazas, etc. – within the
focused on those who are most vulnerable.
- Assist individuals and families experiencing homelessness with accessing resources and making
permanent housing is obtained.
- Provide advocacy for individuals experiencing homelessness when they encounter barriers.
- Complete client assessments to determine services needed and options for shelter placement.
Atlanta Downtown Improvement District, Inc.
Supportive Services Outreach Worker
- Maintain computerized client records, daily activity logs, mileage logs, and other reports as
Tik and the Homeless Management Information System.
- Attend monthly community outreach meetings with local outreach teams to support
- Develop relationships with Downtown businesses through frequent outreach visits to foster trust
- May be asked to drive an ADID van/shuttle and maintain all safety conditions, cleanliness
- Other duties as assigned
QUALIFICATIONS
Successful candidates will possess the following:
- High School diploma or equivalent
- Previous experience working with individuals experiencing homelessness, specifically a
minimum of one year experience working in a shelter, as a homeless outreach worker,
and/or lived experience with homelessness.
- Be able to read and write English and follow oral and written instructions
- Pass drug screening and criminal background check
- Possess a valid Driver’s License
- Occasionally exert up to 50 pounds of force, and/or up to 30 pounds of force frequently,
- Work both indoors and outdoors during periods of extreme cold and hot, includes walking
- Work at least 75% outdoors canvassing and directly engaging unsheltered individuals
experiencing homelessness.
- Flexibility - position will require work in the evenings, no later than 7 p.m., up to twice a week.
- Thorough knowledge of reference and research methods and techniques used in collecting,
- Demonstrated ability to explain an agency's purpose, programs, and operations.
- Knowledge of available community resources.
- Effective communication skills.
POSITION CLASSIFICATION
This is a full-time - Monday through Friday, 40 hours, on-site in-person - non-exempt position.
Compensation is commensurate with experience. Full-time employees are eligible to receive paid
Atlanta Downtown Improvement District, Inc.
Supportive Services Outreach Worker
Personal Time Off (PTO), Medical Benefits, Life Insurance, and 401-K savings plans. Employees are
also eligible for discretionary performance-based bonus pay.
Employment, including benefits, is provided through Atlanta Downtown Improvement District, Inc.
ADID is an equal opportunity employer and will consider all qualified applicants for employment
without regard to age, disability, religion, creed, political affiliation, race, color, sex, marital status,
sexual orientation, or national origin.
Full COVID-19 vaccination is required.
TO APPLY
Interested applicants should e-mail a letter of interest and their resume to
hr@atlantadowntown.com. Only those applicants deemed qualified will be contacted. No phone
calls, please.
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