Through multiple locations across the U.S., Staley Technologies deploys technology nationally to a long list of blue chip clients across a breadth of industries. Services include design and installation of cable infrastructures and communications networks, systems development and implementation, low-voltage and other electrical systems, and related technology deployment including point of sale hardware and software. With hundreds of employees across multiple U.S. locations, we’re poised to continue an aggressive, yet carefully managed, process of growth and diversification.

• This entry-level position will work from 8:00am to 5:00pm, Monday through Friday.
• This position is eligible for our telework program after an acceptable training period.

We are looking for a customer service oriented Support Desk Technician to join the team and provide technical support as we grow our services and technology offerings to existing and new clients. The successful candidate will be responsible for following established protocols on different topics to effectively clarify information, identify clients’ needs, and provide solutions to their issues. The successful candidates will provide excellent customer service through front line support to outside clients and Field Service Technicians. Keeping and improving internal and external customer satisfaction is at the core of what Support Desk Technicians do.

Key Responsibilities

• Maintain a constant focus on two things – exceeding customers’ expectations and ensuring safety in all we do.
• Provide timely, quality, front-line support and act as primary contact for field staff and end users.
• Perform Tier 1 troubleshooting and problem-solving.
• Perform system staging and configuration of hardware pertaining to Point-of-Sale systems.
• Perform occasional system installations onsite at customer locations.
• Possess call-handling, incident management, and communication skills to accurately diagnose issues and determine necessary path for resolution.
• Provide critical thinking skills to resolve issues quickly and consistently.
• Accurately interpret issues through good communication and listening skills to correctly document steps taken by field staff and end users for best resolution of issues.
• Demonstrate good understanding of networks, cabling, and call center structures and workflows.
• Assess and address difficult customer situations without missing any required troubleshooting steps, forwarding to next tiers as needed, and maintaining professionalism at all times.
• Must multi-task and work in fast-paced environment, quickly adapting to process changes.
• Perform all other tasks as assigned.

• High School Diploma or GED required
• Windows PC proficiency required

• Understanding of Windows TCP/IP networking is required
• Experienced with Microsoft Office products
• Working knowledge of DOS command line interface beneficial
• Must be willing and able to travel (occasionally) locally to client’s site
• Must demonstrate the highest standard of ethics and integrity
• Must have strong customer/people relationship skills on the phone and in person
• Call center experience is beneficial but not required
• Formal computer training is desired, but not required
• Knowledge of Point of Sale systems relating to casual dining industry desired, but not required
• Ability to work both, independently and as a team member
• Detail-oriented
• Excellent time management skills

At Staley, we take pride in providing equal employment opportunities to everyone regardless of their race, color, ethnicity, national origin, beliefs, religion, marital status, gender, gender identity, sexual orientation, citizenship status, age, veteran status, disability or any non-merit basis. This policy applies to all employees, prospective employees, suppliers, clients, associates and affiliates, and guests.