Student Support Specialist Job at Virginia Northern VA Community College
General Description:
The Student Support Specialist provides enrollment and office administrative support for the NOVA Workforce division.
Duties and Tasks:
The Student Support Specialist provides enrollment and office administrative support for the NOVA Workforce division.
Duties and Tasks:
- Performing registration tasks and/or providing guidance to students on the registration system
- Entering and maintaining accurate data into the student information system
- Issuing enrollment confirmation emails and letters
- Troubleshooting and resolving enrollment problems
- Ensuring that instructors have all instructional materials needed
- Providing quality customer service
- Identifying and assessing customer’s needs to achieve satisfaction
- Handling customer complaints and providing appropriate resolutions and alternatives
- Assisting with marketing classes
- Organizing and maintaining files and records
- Assisting program developers/managers/coordinators to ensure logistical arrangements for programs are met.
- Providing general office support tasks.
- Performing other related duties as required.
Minimum Qualifications
Required KSAs:
- Customer service oriented
- The ability to adapt and respond to different audiences.
- Excellent written and oral communication skills
- Strong interpersonal and organizational skills
- Ability to work cooperatively with students, instructors and staff; especially as part of a team
- Ability to work on multiple projects independently, at times under stress
- Demonstrated computer skill proficiency including using Microsoft Office
- Ability to provide accurate information and courteous customer service
- Ability to interact effectively with internal and external customers.
- Attention to detail and ability to take initiative.
- Must be able to work flexible schedule including occasional evenings and weekends as well as travel throughout the NOVA region as needed.
Minimum Qualifications:
- Associate’s degree or a combination of education, training, and experience.
- Some experience with customer service .
- Some experience with office procedures, managing files, schedules, and paperwork
Preferred Qualifications
Preferred Qualifications:
- Some experience working in an office setting.
- Bilingual abilities are a plus
Special Requirements
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