Orcas Food Co-op is seeking a Store Operations Manager to join our team!

Create your dream life on Orcas Island!

Orcas Food Co-op is a thriving, successful and creative co-op that has grown each year since opening our doors, while seeing increased profitability. We have a well-functioning Board of Directors, and an experienced General Manager and leadership team that has experienced low turnover over the years, including during the pandemic.

Founded in 2014, Orcas Food Co-op is located in the heart of Eastsound, on Orcas Island, in the San Juan Islands, Washington State. We currently have annual sales of $4.4 million, operating with approximately 2100 retail square feet, and a year round staff of 25, increasing to between 25-30 in summer. Total square feet of 7000 includes generous office spaces, conference room, backstock/storage and our Provisions Co-op Wholesale distribution center. Our distribution center also functions as a space to process and store curbside pickup and delivery orders. Our Provisions Co-op Wholesale program amounts to 15% of sales, distributing local products as well as regional and national goods throughout the San Juan Islands. We are anticipating opening a small (500 square feet) satellite store on the east side of Orcas Island in late 2023 or 2024.

We are seeking a Store Operations Manager to lead and elevate our core store operations to support our continued growth in service of our broader community vision and Strategic Goals.

POSITION SUMMARY

Reports Directly to the General Manager

Supervises Staff: Retail Department Managers and Staff, Maintenance & Facilities and Cleaning Staff

Exempt Full Time

The Store Operations Manager sits on the Senior Management Team

Overview

The Orcas Food Co-op’s Store Operations Manager leads and organizes staff, innovates systems to improve store operations, develops store policy and procedures, and works closely with the General Manager and retail Department Managers to identify goals and areas of opportunity.

They are responsible for leading and mentoring staff in work ethic, organization, safety, and initiative. They are also responsible for motivating and providing staff with the tools and training required to run an efficient and safe store. This includes staff check-ins, creation of training materials & workflow systems, staff scheduling, and fostering an environment of accountability.

Our Store Operations Manager is truly an ambassador of the Co-op. They are expected to stay abreast of the Co-op’s current programs and offerings and be able to communicate them to our community, visitors, and staff with ease. They are also expected to understand the ethos of the Co-op and be a champion for the Co-op’s mission.

This position works closely with all management and lead positions to ensure optimal store efficiency, goal congruence, customer service, and staff morale. We aim for all management and staff to work together to uphold and further the mission of the Co-op.

Store Operations

• Oversee maintenance and working knowledge of refrigeration, electrical, water, phone, chemical, security, and lighting systems;
• Ensure all health and safety rules and requirements appropriate for the store are followed;
• Ensure information & communication systems necessary for efficient store operations are in place such as phone & voicemail system, staff email accounts, computer assignments, and passwords;
• Have awareness of store layout and knowledge of products in all departments;
• Ensure that stores are safe for customers and staff;
• Ensure systems are in place for efficiently working product and keeping the sales floor stocked;
• Communicate regularly with Department Managers on staff productivity and the store’s workflow needs;
• Ensure all floor staff have adequate break coverage;
• Ensure each POS station is functioning properly and is aptly stocked with necessary tools and supplies to suit cashier needs;
• Ensure displays and signage are aesthetically appealing and accurate. Maintain store signage by creating tags & signage as needed;
• Develop and maintain useful retail department training materials, SOP’s, and checklists;

Customer & Member Services

• Model excellent customer service for staff and ensure all employees provide excellent customer service and receive appropriate training;
• Ensure phone is answered in a timely, professional manner;
• Take a consistent, solution-driven approach to all challenges and follow-up with customers and staff as needed;
• Be able to succinctly talk about Orcas Food Co-op’s mission, member benefits, current programs, and policies;
• Ensure floor staff have a clear understanding and are trained to effectively communicate member benefits;
• Work closely with the Food Access Coordinator to ensure floor staff are well trained in all current Food Access programs (Fresh Bucks, FLOWER, Island Grown Dollars, VeggieRx, etc.)

Management Practices

• Maintain comprehensive knowledge of responsibilities and expectations for all Co-op positions;
• Develop and maintain contingency and succession plans;
• Maintain and improve emergency and disaster preparedness plans;
• Represent management decisions as “One Voice” and honor management decisions;
• Respond to challenging situations in a positive and professional manner;
• Complete goals and tasks in a timely manner, meeting established deadlines;
• Communicate to the General Manager when you think established deadlines and/or goals should be changed;
• Observe the overall needs of the store and determine where to step in or delegate workflow as needed;
• Ensure inventory counts are completed accurately and according to the established schedule;
• Perform regular audit support to managers to ensure accurate pricing, signage, and product descriptions;
• Reliably create and save Co-op reports and documents to their correct folders in Dropbox.

Personnel Practices

• Know and abide by OFC Management Philosophy & Code of Conduct;
• Supervise all store staff, including training, scheduling, and assisting with check-ins;
• Actively address performance and personnel issues in a timely manner and follow good documentation practices;
• Contribute to the annual update of the Staff Handbook by making suggestions and discussing potential policy changes with management;
• Establish and maintain a clear chain of accountability and responsibility among staff and organize a storewide communication system;
• Recognize the importance of clear communication & personal accountability and ask for help or clarification as needed.

Other Duties

• Keep Senior Management Team informed of any problems and/or ideas;
• Maintain a high level of product knowledge and communicate product information to teams;
• Perform other tasks and assume other responsibilities as directed by the General Manager.

Requirements and Qualifications

• Excellent customer service skills;
• Ability to work closely and cooperatively with others;
• Knowledge of and/or interest in cooperatives, natural foods, organic foods, and a variety of dietary needs;
• Proficiency with Microsoft Word, Excel, email and other common computer programs;
• Experience supervising and managing staff in a food service or retail setting;
• Willingness and ability to learn new skills to meet the changing requirements of the job in a rapidly changing retail environment;
• Ability to work with little or no supervision, communicate effectively and work under deadlines;
• Ability to work a flexible schedule to meet the needs of the business; some early mornings, evenings, holiday, and weekend shifts required;
• Firm understanding of basic retail concepts and of retail industry;
• Demonstrated ability to effectively multi-task, including organization, prioritization, and time management skills;
• Effective communication skills;
• Experience with ECRS Catapult Point of Sale System preferred.

Physical Requirements

• Ability to stand for long periods, bend and twist repeatedly, lift product overhead, and/or to climb ladders with product;
• Ability to perform tasks with repetitive motion.

Benefits Include

• 25% Staff discount
• 50% deli meal discount when working
• $300 healthcare reimbursement arrangement
• $130 monthly credit at Healing Arts Center (massage)
• Paid vacation
• Paid personal leave
• Paid lunch breaks
• Employee Charge Account
• Access to staff “free bin”
• Employee Assistance Program (EAP)

*We are intending to roll out a retirement benefit with employer matching contributions in 2024.

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 5 years

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Eastsound, WA 98245: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.