POSITION PURPOSE

Store Lead provides superior customer service to donors and customers by contributing to effective store operations.

JOB FUNCTIONS

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Perform other duties as assigned.

• Provides customer service.
  • Available to assist customers cheerfully.
  • Greets and interacts with customers as they enter the store.
  • Ensures prompt and accurate customer checkout.
  • Handles price changes, refunds, and merchandise exchanges.
  • Resolves customer complaints and concerns.
  • Keeps store well stocked and clean, with merchandise appropriately displayed.
  • Wears professional attire (knows and complies with the Professional Attire Policy).
  • Knows and follows GIGCA’s customer service policies and procedures.

• Provides donor service.
  • Gives prompt assistance to people wishing to donate.
  • Offers every donor a receipt.
  • Responds appropriately to questions regarding GIGCA’s policy on accepting items for donations.

• Communicates merchandise shipment concerns to management.

• Trains Sales Associates at the direction of management and reports progress by established procedure:

Sales Associate I positions:

• • Merchandising
  • Store layout
  • Customer Service
  • Housekeeping

Sales Associate II positions:

• • Cash Drawer Policy
  • POS procedures
• Serves as key holder
  • Ensures that the store is opened and closed at scheduled times.
  • Follows all established procedures for opening and closing.
  • Safeguards store keys.
  • Ensures that cash wrap supplies are well always stocked.
  • Takes appropriate security precautions when opening and closing the store.

• Operates POS system
  • Verifies cash drawer count.
  • May do managerial overrides and voids when management is not available.
  • Processes customer sales according to established procedures.
  • Understands and follows the Cash Drawer Policy.
  • Assists with daily reports and cash deposits.

• Process items such as clothing, accessories, wares, and other merchandise.
  • Grades, sorts, hangs, tag salable items.
  • Gets all salable items to the sales floor in a timely manner.
  • Test electrical items.
  • Achieve production goals consistently.
• Identifies and prepares all products to be shipped out of the store.
  • Merchandise for e-Business
  • Salvage
  • Overstock for warehouse storage
  • Outlet store
• Trains new processors at the direction of management and reports progress by established procedure.
• Provide assistance to donors.
  • Give prompt assistance to people wishing to donate.
  • Offer every donor a receipt.
  • Respond appropriately to questions regarding GIGCA’s policy on acceptable items for donation.
• Manage daily operations of the production area.
  • Maintains supplies needed for processing.
  • Communicates shipment and transportation concerns to the Store Manager.
  • Assures that the area is kept clean and organized.
  • Trains Processor I and II positions at the direction of management.

• Works assigned schedule.
  • On the floor and ready to work by scheduled starting time.
  • Understands and follows Attendance Policy.
• Works at other store locations as needed.
  • GIGCA provides advance notice when possible.
  • Travel costs are reimbursed in accordance with GIGCA’s Travel Policy.
• Complies with safety rules and performs duties in a safe manner.
  • Understands and complies with the Personal Protective Equipment Policy.
  • Understands and complies with all policies and procedures related to safety.
• Complies with Loss Prevention policies and procedures.
  • Employee Purchase Policy
  • Cash Drawer Policy.
• Regular attendance is an essential function.

KEY KNOWLEDGE AND EXPERIENCE

• High school diploma or GED equivalent preferred.
• Two years sales experience preferred.
• Excellent verbal communication skills.
• Good written skills.
• Proficient computer skills.
• Ability to work effectively with diverse group of individuals.
• Ability to work independently as well as under direct supervision.
• Ability to perform basic math functions (addition, subtraction, multiplication, and division).
• Works Assigned Schedule.

CERTIFICATES, LICENSES, REGISTRATIONS

• GIGCA’s POS certification for Sales Associate II (Training provided)
• Key holder certification (Training provided)
• Forklift certification on all lifts required to complete the assigned work at required locations if applicable. (Training provided)

DIRECT REPORTS

• None

PERFORMANCE MEASUREMENT

• Appropriate and effective interaction with staff, management, volunteers, and the public.
• Accomplishment of job functions in an effective and timely manner.
• Demonstration of increasing level of job knowledge and proficiency.
• Increasing levels of job knowledge and proficiency demonstrated by employees.
• Cleanliness of store and pleasing display of merchandise.
• Exercise of sound judgement in the absence of specific guidelines.
• Consistently high score on Loss Prevention audits for the store.
• Accuracy of store deposits with minimal cash overage/shortages.
• Flexibility in working at other stores as needed.
• Demonstrated ability to meet demanding and changing deadlines despite interruptions.
• Adherence to company policies and procedures.