Year Round

Who We Are: Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.

Who We’re Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we’d love to hear from you!

Perks & Benefits: Year Round employees at Steamboat are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. These include a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates. Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education.

Steamboat Ski Resort is hiring for a coveted Social Media Coordinator position. We’re looking for candidates who love the outdoors as much as we do, appreciate deep Champagne Powder snow dumps and want to share the magic of Steamboat and shout these stories from the mountaintops. The ideal candidate will be creative, on top of industry trends, an experienced skier or rider, extravert ready to engage with staff, guests and online audiences, and passionate about living the Steamboat Dream. The Social Media Coordinator plays a vital role in communicating the resorts operating, brand and community messaging by working closely with all departments, and the right candidate understands the resort brand and voice but isn’t afraid to be an industry leader. This job is based in Steamboat Springs, Colorado and does require being onsite.

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

• Manage resort’s brand awareness online.

• Develope and coordinate social media strategy; planning, writing, and publishing on all social media platforms.

• Align paid and organic social content, ensuring brand voice and messaging is executed.

• Become an industry expert in all social media trends, outdoor industry/ski industry social media and content ideas to provide feedback and influence social outcomes.

• Identify ROI opportunities for social media and support resort strategies to drive online revenue/advance purchase.

• Coordinate and oversee content crew team members to produce, label, upload and utilize high quality photo, video, written pieces for social media and web channels to track deliverables for reporting and managing purposes.

• Create and update resort social media brand guidelines, media playbooks and develop influencer/brand advocate directory.

• Coordinate with Athlete manager to capitalize on Olympians/resort athletes as online ambassadors.

• Coordinate with Medallia team while monitoring social media inboxes and public pages to provide high touch, on-brand customer service responses and share insights with management to create a more positive guest experience.

• Assess guest experience to understand trending conversations including but not limited to high volume feedback during key sales and operational periods, identify negative trends impacting guest services.

• Compile trend and social channel performance reports to evaluate content that resonates with our audiences and aligns with our brand and strategy. Compile campaign resorting as needed with insights around department and resort KPIs and potential ROI.

• Assist on influencer/brand advocate hosting responsibilities including identifying/pitching hosting opportunities, responding to hosting requests, working with contracts for hosting opportunities, planning, and finalizing hosting itineraries, onsite hosting duties and follow up reporting (including identifying ROI opportunities).

• Collaborate with Alterra Mountain Company to create social channel audits in relation to overall performance, compliance with AMC partner contracts and Ikon. Become familiar with Ikon brand guidelines.

• Compliance with all company policies and procedures as well as any regulatory requirements

• Other duties, as assigned

Minimum skills, experience, education and ability required for this job:

• Paid experience within social media, communications, content management- required.

• Degree in Digital Communications, Social Media, and/or Communications preferred.

• Ability to manage different personalities and expectations of SSRC departments and staff, influencers and guests.

• Skill to creatively share the Steamboat Dream via social platforms.

• Knowledge of social tracking and auditing required.

• Proficiency in key social platforms (including but not limited to) Airtable, Sprout, Pixlee, Shortsack, Netbase, Adobe Creative Suite.

• Proficiency in editing tools, Adobe Suite, Basic Photoshop and InDesign skills preferred.

• Ability to keep cool during crisis situations, critical timeframes and fast-changing situations.

• Flexibility to work outside traditional business hours (including evenings, weekends and holidays).

• Creative writing, photographty and videographty experience preferred

• Skiing/Riding at minimum of intermediate level required.

• Ability to manage multiple tasks/projects simultaneously.

• Drive to produce creative, innovative and interesting content.

• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

Physical Requirements:

• Must be at least 18 years of age

• Communicate clearly in English, both verbal / non-verbal, and written

• Must be able to ski and ride at an intermediate ability or above

• Able to work in a variety of conditions, including outdoor and variable weather

• Must be able to carry video/photo equipment up to approx.. 30 pounds while skiing and riding

Miscellaneous information:

• Understanding of Steamboat’s unique brand and living the Steamboat Way is a must

• Position requires working evenings, weekends and holidays as needed

• Must meet SSRC minimum draivingt standards and have current driver’s license

• All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines.

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay range: $22.00 - $25.00 per hour

Steamboat Ski & Resort Corporation is an Equal Opportunity Employer