Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Eagle County Airport (EGE) Customer Service Agents are responsible for greeting guests and ensuring they have a pleasant and seamless transition from airport to resort. Specifically, agents will greet and check-in guests with advance reservations, book ground transportation on a space available basis, coordinate driver activity, manage vehicle/seat inventory, resolve lost luggage issues and assist airlines with transporting passengers when abnormal flight operations occur. Customer Service Agents must be detail oriented, have exceptional people and communication skills, computer experience, a positive attitude and enjoy working with people. Agents will be required to perform multiple tasks while working in a fast-paced environment which occasionally requires long days.

Job Specifications:

• Outlet: Eagle County Airport, Gypsum CO
• Expected Pay Range: $20.00 - $22.76
• Shift Availability: Part Time

Job Responsibilities:

• Accurately book transportation on a space available basis
• Communicate vehicle, guest or luggage concerns to dispatch and supervisor staff.
• Coordinate the loading of guests and luggage into proper vehicles.
• Escort guests and transport luggage as needed
• Ensure on time departures
• Provide a level of service which exceeds guest’s expectations
• Maintain reservation integrity, modifying reservations as needed
• Reconcile cash drawer, vouchers and credit card transactions
• Assist with resolution of lost luggage issues to expedite vehicle departures.
• Maintain integrity of radio transmissions and procedures
• Maintain good rapport with all airport personnel, drivers, group coordinators, coworkers, and Epic reservation and dispatch staff
• Update non-airport areas of operations impacted by abnormal flight operations, driver schedule and reservation modifications
• Clearing Drivers in the reservation system
• Monitor all vehciles entering and leaving the Airport Directing/escorting guests to their vehicle
• Assist with van coordination and help troubleshoot any issues which may delay vehile departure Direct/escort guests to appropriate vehicles, assisting with luggage as needed.

Job Requirements:

• 18 yrs old
• 4 months customer service experience or training or combination of education and experience
• Ability to carry out all duties with minimal supervision
• Positive attitude
• Computer Experience – knowledge of word and excel
• Enjoy working with the people from around the world
• Ability to perform multiple tasks under pressure
• Cash/Credit Card handling experience
• Flexibility – Ability to adapt to frequent changes
• Good organizational skills and detail oriented
• Willingness to work in a fast-paced environment which occasionally requires long days
• Excellent problem solving skills.
• Fluency in English and Spanish a plus! Exceptional interpersonal and communication skills
• Ability to calculate fares, discounts and commissions
• Maintain a general knowledge of Epic Mountain Express services, operations and the geographic areas we serve.
• Ability to work standing up to 4 hours

The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 491459