Service Writer/Manager Job at George's Body Shop Inc.
Service Writer will answer questions from customers and service providers. They use their expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery. Service Writer will also schedule appointments, process orders, monitor delivery and handle customer complaints. This duty includes working with computers and building and maintaining relationships.
- Interact with customers, listen to their questions and concerns and provide timely responses.
- Educate clients about the company’s products, services and offers.
- Schedule appointments, take orders, monitor service progress, calculate charges.
- Review customer accounts and report changes to internal staff.
- Manage complaints, returns and resolve customer grievances.
- Record customer details and transactions.
- Serve as a customer relationship manager.
- Serve as a link between customers and different departments in the organization.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Parental leave
- Relocation assistance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
Ability to commute/relocate:
- Saint Ignace, MI 49781: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Automotive repair: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Automotive diagnostics: 1 year (Preferred)
- Service writing: 1 year (Preferred)
- Auto estimating: 1 year (Preferred)
Work Location: One location
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