Mobile Communications America is seeking an experienced leader with Radio Frequency experience for a Service Manager position in our Charlotte, NC office. The successful candidate must have strong leadership and interpersonal skills, ability to manage a complex program environment and provide leadership to an extremely diverse team.

As part of the responsibility, the candidate must understand the skills and experience needed to perform equipment installations and execute projects at customer sites while providing coaching and oversight.

A preferred candidate will have a solid understanding of Radio infrastructure systems and vehicle upfit / installations as well as a good understanding of RF fundamentals, computer networking design and implementation. The selected candidate will provide leadership to the branch technical staff and collaborate between sales and technical staff. The ideal candidate must be a positive and energetic leader who is experienced in training, managing and mentoring staff, as well as being fully capable of ensuring the efficiency of technical operations.

WHAT YOU WILL BE DOING:

• Direct all phases of technical and service programs from inception through completion.
• Full responsibility for managing and scheduling the team of technical and administrative staff and provide feedback and counsel when needed to improve their efficiency and effectiveness.
• Develop and maintain customer relationships, while providing excellent customer service and building trust.
• Maximize current maintenance contracts and all other reoccurring revenue
• Producing quotes for service work, responding to RFP and RFQ's and estimating time and cost to complete work requested.
• Financial responsibility for the service department including creating budgets, cost containment, inventory control, monitor overtime expenditures, growth, and profitability.
• Run open ticket report at the end of each week as well as the invoice register with detail and review all outstanding activity and month-to-date performance.
• Conduct regular staff meetings to review weekly goals invoicing and service performance.
• Set and achieve goals, establish priorities, provide flexibility for customers, technicians, administration, invoicing, and problem resolution.
• Maintain cross training of individuals within the existing personnel for all administrative positions.

WHAT YOU WILL BRING TO THE TEAM:

• Strong leadership attributes, customer service, professional experience in managing resources, organization and planning, computer, and good interpersonal skills.
• 5+ years of experience in technical / service management in the wireless industry, or similar experience.
• Experience with leading teams within a technical / cross-functional environment.
• Proficiency in leading efforts in installation, optimization, maintenance and repair of communications systems or similar high-tech equipment.
• Ability to maintain a positive attitude, perform under pressure, be highly motivated, adaptable, and dependable.
• Experience with Radio Frequency (RF) devices and systems is highly preferred.
• Bachelor’s degree preferred or equivalent work / military experience.

WHO WE ARE:

Mobile Communications America, Inc. (MCA) is Motorola Solution’s largest provider offering a portfolio of world class voice, data and video products and solutions to more than 45,000 customers across the United States. MCA provides extensive wireless communication solutions for a safe, secure, and more efficient workplace in industries such as public safety, commercial, education, healthcare, utilities, and government.

With over 1,000 employees at 800+ service locations across 12 states, our team of certified professionals deliver a full suite of reliable technologies including two-way radios, video, vehicle upfit, security/access control, BDA/DAS and other wireless communication solutions. MCA’s advantage is our “service first DNA” culture of going above and beyond to service our customers while being a trusted advisor to support the solution lifecycle from start to finish.

MCA is building a team of people to share our core values of service first, teamwork, growth, and safety. We take our work and our customers seriously and believe that our best work can also be fun. When you join our team, you join the MCA family!

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

Mobile Communications America, Inc. offers competitive compensation as well as comprehensive benefits to include: Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay and much more.

Mobile Communications America, Inc. is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Charlotte, NC: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: One location

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