Server Job at Holbrook Decatur
The Server is responsible for providing excellent customer service to residents and guests in our food and beverage outlets.
Key responsibilities include:
- Ensure dining room is prepared for guests (for example, set tables, stock supplies prior to the beginning of service).
- As a member of the F&B team, work collaboratively with team members to ensure a positive dining experience for guests.
- Greet guests in a warm and genuine manner.
- Suggest menu items to customers based on the menu and specials.
- Provide information and/or answer questions about menu items.
- Take customer food and drink orders; ensure accuracy of orders.
- Upsell additional offerings such as beverages, appetizers and/or desserts.
- Communicate orders to kitchen and bar staff.
- Monitor tables to ascertain any additional service needs and communicate order status.
- Monitor kitchen to ensure timely preparation of orders.
- Inspect orders prior to leaving kitchen to ensure accuracy and quality, including presentation.
- Serve orders in timely fashion.
- Work closely with management to immediately and effectively address and resolve any customer concerns.
- Enter orders into POS system, present guest check, process payment.
- Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned side work.
- Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.
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